Customer Service Representative
Company: BayOne Solutions
Location: Ankeny
Posted on: March 15, 2023
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Job Description:
Job Description - Answer inbound phone calls from internal and
external customers Process customers payments Make credit release
decisions following procedures Refer customer disputes to field
personnel for final resolution Make payment arrangements on
delinquent accounts Escalate customer disputes and collections
situations as necessary Assist team in meeting inbound service
level standard Responsible for the investigation and analysis of
credit information while working within established guidelines
Contact customers regarding delinquent payments and assists in the
collection of past due accounts For Outbound Collections: Credit
limit assessments Participate and/or lead monthly conference calls
with Field staff (Territory Managers, General Sales Managers, Order
to Cash Champions, etc) Meet monthly goals set at beginning of
quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work set #
of accounts each day and note all efforts Have candidates tested
for Customer Service Scenarios. Microsoft Basics, and Basic Typing
and include results on submittal.
Keywords: BayOne Solutions, Ankeny , Customer Service Representative, Sales , Ankeny, Iowa
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