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Parts & Service Sales Representative - Environmental

Company: MacQueen Equipment
Location: Ankeny
Posted on: September 19, 2022

Job Description:


About MacQueen

From small beginnings back in 1961, MacQueen evolved to what it is today: the premier dealer, supplier, and partner to private companies and municipalities throughout the Midwest. With over a dozen locations, we service cities, towns, and businesses by providing the street sweepers, sewer cleaners, garbage trucks, snow removal equipment and vacuum excavators that keep communities functional, clean, and safe.

In 2016, MacQueen became an authorized Pierce fire truck dealer, and MacQueen Emergency was born. Today we sell, service, and support fire apparatus and other life-saving emergency equipment for fire departments across our territory. We also acquired two long-standing companies - Bell Equipment and 5 Alarm - to bolster our network.

MacQueen is growing, and we're looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.

At MacQueen, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We're risk-takers, fast learners, and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we're redefining an industry in desperate need of a shakeup.


The Parts & Service Sales Representative ENV is responsible for the sales growth, customer development and sales support performance of Parts & Service within the Environmental line of business - including segment sales growth, margin attainment, profitability, and customer relationships. Additionally, is accountable for the immediate and on-going disposition of the MacQueen Environmental sales strategy throughout their respective territory.

Requirements: Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Timely and efficient processing of sales quotes in support of Territory needs.
  • Administer conversion of approved quotes to sales orders, place sales orders, and when needed, provide customers order status updates.
  • Complete Parts & Service campaign-based activities as directed: Inspections, planned maintenance packages, sales lead escalations, etc.
  • Maintain pricing, margin and part number integrity in all quotes and sales orders.
  • Respond to incoming phone calls from customers regarding order placement, order status and initial handling of technical requests
  • Partner across organization, Sales, Marketing and Parts & Service, to develop & execute growth plans, and customer development plans.
  • Ability to recap business lost and work in a proactive manner in an attempt to regain lost revenue.
  • Meet with customers to promote value-creating solutions and to resolve problems, while maintaining intentional contact with major customers within territory.
  • Build supportive relationships with all departmental and functional leaders. Help them with information, advice, support, perspective and analysis.
  • Maintain excellent relationships and reputation with key suppliers and other manufacturers we represent.
  • Review and respond to KPI Scoreboards as needed.
  • Actively work with Manager and CSR team to ensure professional growth, customer service levels, and leadership skills are aligned with the MacQueen Way.
  • Using key metrics, evaluate sales performance through financial analysis, acceptance percent, YOY growth, and transactional NPS.
  • Participate in mid-year and annual performance evaluation reviews with their direct Manager Supervisory Responsibilities

    This position has no supervisory responsibilities.

    Qualifications & Competencies

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Systems
  • Functional knowledge of key operating systems: CDK, CXM, Microsoft BI
  • Expert knowledge of critical Supplier applications
  • Functional knowledge of phone system and ability to manage customers through it
  • Expert capability with Microsoft Office suite of applications, and other applications utilized by MacQueen operations
    • Technical
    • Functional knowledge of Supplier products
    • Functional knowledge of key equipment systems and components in relation to potential order requirements
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
      • Interpersonal
      • Ability to develop and maintain healthy relationships with Sales Reps, Service & Parts Managers, Leadership, and support employees
      • Ability to develop and maintain healthy relationships with customers and effectively resolves any Parts or Service related disputes
      • Effectively communicate in various environments and settings through multiple channels
        • Leadership
        • Create safe, positive work environment for employees.
        • Ability to participate in teams to identify and execute on a set of goals while maintaining team cohesion
        • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
        • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
          • Business Acumen
          • Accountability for sales growth performance with functional understanding of financial definitions: Revenue, Gross Margin, Operating Income & EBITDA
          • Ability to calculate figures and amounts such as discounts, proportions, and percentages.
          • Understanding of interdepartmental relationships and can meet outcomes across departments Key Performance Metrics
            • YOY Sales Growth by Product
            • YOY Same Store Sales Growth
            • Margin Attainment
            • Less than 24 hr. customer response time
            • Less than 24 hr. quote time
            • Quotes processed per year
            • Orders processed per year
            • NPS - Loose Goods segment Education and/or Experience
              • Associates, Bachelor's degree from an accredited institution preferred
              • 5+ years direct Emergency Loose Goods experience or 3 years Parts/Service industry experience
              • High level of performance in prior roles Internal Applicants Certificates, Licenses, Registrations

                None required

                Physical Demands

                The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential


                While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is frequently required to sit. The employee must frequently lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

                Work Environment

                The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential


                While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; outside weather conditions and vibration. The employee is occasionally exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of

                electrical shock. The noise level in the work environment is occasionally loud.

                MacQueen is an Equal Opportunity/Affirmative Action Employer. PM18


Keywords: MacQueen Equipment, Ankeny , Parts & Service Sales Representative - Environmental, Sales , Ankeny, Iowa

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