Parts & Service Sales Representative - Environmental
Company: MacQueen Equipment Group
Location: Ankeny
Posted on: June 20, 2022
|
|
Job Description:
Description:
About MacQueenFrom small beginnings back in 1961, MacQueen evolved
to what it is today: the premier dealer, supplier, and partner to
private companies and municipalities throughout the Midwest. With
over a dozen locations, we service cities, towns, and businesses by
providing the street sweepers, sewer cleaners, garbage trucks, snow
removal equipment and vacuum excavators that keep communities
functional, clean, and safe.In 2016, MacQueen became an authorized
Pierce fire truck dealer, and MacQueen Emergency was born. Today we
sell, service, and support fire apparatus and other life-saving
emergency equipment for fire departments across our territory. We
also acquired two long-standing companies - Bell Equipment and 5
Alarm - to bolster our network.MacQueen is growing, and we're
looking for qualified job seekers to grow with us. We offer a
family-first, flexible environment with ample opportunities for
professional development.At MacQueen, we make work play. We tackle
complex challenges, work hard, high-five and celebrate. We're
risk-takers, fast learners, and trailblazers. We pride ourselves on
integrity and work to improve the lives of everyone who dedicates
their talents to our company. Together, we're redefining an
industry in desperate need of a shakeup.SummaryThe Parts & Service
Sales Representative ENV is responsible for the sales growth,
customer development and sales support performance of Parts &
Service within the Environmental line of business - including
segment sales growth, margin attainment, profitability, and
customer relationships. Additionally, is accountable for the
immediate and on-going disposition of the MacQueen Environmental
sales strategy throughout their respective territory.
Requirements:
Essential Duties and Responsibilities include the following. Other
duties may be assigned.Timely and efficient processing of sales
quotes in support of Territory needs.Administer conversion of
approved quotes to sales orders, place sales orders, and when
needed, provide customers order status updates.Complete Parts &
Service campaign-based activities as directed: Inspections, planned
maintenance packages, sales lead escalations, etc. Maintain
pricing, margin and part number integrity in all quotes and sales
orders.Respond to incoming phone calls from customers regarding
order placement, order status and initial handling of technical
requestsPartner across organization, Sales, Marketing and Parts &
Service, to develop & execute growth plans, and customer
development plans.Ability to recap business lost and work in a
proactive manner in an attempt to regain lost revenue.Meet with
customers to promote value-creating solutions and to resolve
problems, while maintaining intentional contact with major
customers within territory.Build supportive relationships with all
departmental and functional leaders. Help them with information,
advice, support, perspective and analysis.Maintain excellent
relationships and reputation with key suppliers and other
manufacturers we represent.Review and respond to KPI Scoreboards as
needed.Actively work with Manager and CSR team to ensure
professional growth, customer service levels, and leadership skills
are aligned with the MacQueen Way.Using key metrics, evaluate sales
performance through financial analysis, acceptance percent, YOY
growth, and transactional NPS. Participate in mid-year and annual
performance evaluation reviews with their direct ManagerSupervisory
ResponsibilitiesThis position has no supervisory
responsibilities.Qualifications & CompetenciesTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. SystemsFunctional
knowledge of key operating systems: CDK, CXM, Microsoft BIExpert
knowledge of critical Supplier applicationsFunctional knowledge of
phone system and ability to manage customers through itExpert
capability with Microsoft Office suite of applications, and other
applications utilized by MacQueen operationsTechnicalFunctional
knowledge of Supplier productsFunctional knowledge of key equipment
systems and components in relation to potential order
requirementsAbility to read and interpret documents such as safety
rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and
correspondence.InterpersonalAbility to develop and maintain healthy
relationships with Sales Reps, Service & Parts Managers,
Leadership, and support employeesAbility to develop and maintain
healthy relationships with customers and effectively resolves any
Parts or Service related disputesEffectively communicate in various
environments and settings through multiple channelsLeadershipCreate
safe, positive work environment for employees.Ability to
participate in teams to identify and execute on a set of goals
while maintaining team cohesionAbility to solve practical problems
and deal with a variety of concrete variables in situations where
only limited standardization exists. Ability to interpret a variety
of instructions furnished in written, oral, diagram, or schedule
formBusiness AcumenAccountability for sales growth performance with
functional understanding of financial definitions: Revenue, Gross
Margin, Operating Income & EBITDAAbility to calculate figures and
amounts such as discounts, proportions, and
percentages.Understanding of interdepartmental relationships and
can meet outcomes across departmentsKey Performance MetricsYOY
Sales Growth by ProductYOY Same Store Sales Growth Margin
Attainment Less than 24 hr. customer response timeLess than 24 hr.
quote timeQuotes processed per yearOrders processed per yearNPS -
Loose Goods segmentEducation and/or ExperienceAssociates,
Bachelor's degree from an accredited institution preferred5+ years
direct Emergency Loose Goods experience or 3 years Parts/Service
industry experience High level of performance in prior roles
*Internal Applicants*Certificates, Licenses, RegistrationsNone
requiredPhysical DemandsThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essentialfunctions.While performing the
duties of this Job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel; reach with hands and
arms and talk or hear. The employee is occasionally required to
climb or balance; stoop, kneel, crouch, or crawl and taste or
smell. The employee is frequently required to sit. The employee
must frequently lift and /or move up to 25 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.Work EnvironmentThe work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the
essentialfunctions.While performing the duties of this Job, the
employee is regularly exposed to moving mechanical parts. The
employee is occasionally exposed to high, precarious places; fumes
or airborne particles; outside weather conditions and vibration.
The employee is occasionally exposed to wet and/or humid
conditions; toxic or caustic chemicals; extreme cold; extreme heat
and risk ofelectrical shock. The noise level in the work
environment is occasionally loud.MacQueen is an Equal
Opportunity/Affirmative Action Employer. PM18PI180770541
Keywords: MacQueen Equipment Group, Ankeny , Parts & Service Sales Representative - Environmental, Sales , Ankeny, Iowa
Click
here to apply!
|