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Heavy Equipment Field Service Technician

Company: MacQueen Equipment Group
Location: Ankeny
Posted on: November 11, 2019

Job Description:

Description:Job Summary: Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment. A positive and customer focused attitude is required.

  • Schedule all work to make the most efficient use of travel time and minimize multiple trips to one location
  • Complete repairs on customer equipment in a timely manner
  • Complete repairs and perform maintenance on company fleet
  • Assist in growing the assigned service territory by:
  • Making sound maintenance and repair recommendations to customers (through inspections)
  • Building strong customer relationships
  • Collaborating with the Unit Sales team as well as the Customer Support team on various customer focused efforts
  • Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards
  • Basic testing knowledge of all machine systems
  • Follow all company safety policies and procedures
  • Develops and employs diagnostic related reasoning skills
  • Examine the equipment to determine if additional safety related or service work is required
  • Assists in the collection of data necessary for efficient inventory control
  • Attends local, regional, national service schools and training sessions as requested
  • Maintains a clean, orderly, and safe working environment at customer job sites
  • Maintains and cares for tools, equipment, and vehicles
  • Completes all paperwork required for jobs
  • Keep abreast of factory technical bulletins
  • Maintains close, positive working relationships with service, parts and administrative personnel
  • Conducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service department
  • Performs as directed by the Service Management
  • Responsible for operating heavy equipment and trucks in a safe manner
  • Follow all company safety policies and procedures
  • Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.Requirements:
    • Minimum 2 year Diesel Technology, Automotive Technology or Heavy Equipment Technology degree or equivalent experience
    • 5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience in field preferred
    • Welding and cutting torch experience
    • Has or has ability to obtain a basic tool set
    • Ability to read and comprehend instructions and information
    • Works in an efficient and effective manner
    • Organizational skills with ability to effectively manage multiple projects
    • Must have excellent external and internal customer service skills
    • Contributes to departmental and product line goals
    • Must be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturers
    • Ability to work in all weather conditions
    • Requires a valid drivers license and CDL health card, possess or have ability to obtain a CDL B rating and the ability to maintain an insurable driving record
    • Opportunities to perform a wide variety of duties each day in a fast-paced environment
    • Requires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretching
    • Requires ability to push, lift, pull and/or carry 50 lbs. or more
    • Be authorized to work in the USA PI115035075

Keywords: MacQueen Equipment Group, Ankeny , Heavy Equipment Field Service Technician, Professions , Ankeny, Iowa

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