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Desktop Support Analyst

Company: Robert Half Technology
Location: Ankeny
Posted on: November 18, 2022

Job Description:

Description We're looking for candidates who excel at explaining intricate technical information to the non-technical user. Are you a driven individual who is most productive in an active and positive environment? Robert Half has a Desktop Support Technician role that may be the position for you, if that's you. We're looking for motivated candidates with effective problem-solving abilities. This Desktop Support Analyst role is a long-term contract / temporary opportunity based in the Ankeny, Iowa, area.Key responsibilities- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems- Meet regularly and effectively with ticket submitters- Support, examine, and repair computer systems, hardware, printers, and computer peripherals- Offer computer desktop support in accordance with established policies and procedures- Organize hardware repairs with the appropriate vendors- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities- Rectify computer problems, and suggest appropriate action/solutions Requirements - Comprehensive knowledge of Microsoft SCCM- Demonstrated knowledge of Provide Technical Support- Adeptness in Desktop Support- Microsoft SCCM - System Cntr Config Mgr experience preferred- General familiarity with Technical Support- Earlier work involving Troubleshoot Hardware- Strong familiarity with Desktop Hardware- Desktop Operating System experience highly desired- Desktop Imaging experience- Basic Troubleshooting experience highly preferred- Background working with Hardware Troubleshooting- Practical knowledge of Technical Solution- Desktop support or related experience- Experience writing procedure manuals, user instructions, business correspondence, and general report writing Technology Doesn't Change the World, People Do. -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. - 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Keywords: Robert Half Technology, Ankeny , Desktop Support Analyst, Professions , Ankeny, Iowa

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