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IT Analyst

Company: Casey's General Stores
Location: Ankeny
Posted on: January 10, 2022

Job Description:

Are you looking to make a change? Do you desire a role where you can make an impact? Are you ready to take on a new role that will provide a platform to push yourself and grow in your career? Explore opportunities with Casey's to learn how we are growing and evolving our company, changing the way we do business to better serve our guests and the communities we are a part of. Apply today to be a part of the change!
The IT Analyst is accountable for eliciting, defining, and documenting business processes, functional and technical requirements and/or specifications for the implementation of technology solutions that deliver business value. The individual may be responsible for systems configurations, testing and support as well.Key Responsibilities:

  • Elicit, define, document, and clarify business processes, as well as functional and technical requirements for the implementation of technology solutions in the form of agile user stories and or technical specifications documentation.
  • Develop a deep knowledge of business and technical domain. Understand current and new product features and capabilities. Comprehend the underlying technology and infrastructure.
  • Maintain accurate and current process and/or technical support documentation in the form of process flows, data flows, mock-ups, user experience documentation, run books, and additional technical documentation.
  • Evaluate information and data from multiple sources and decompose into process flows and requirements.
  • Ensure that all solutions support and conform to business need. Validate that all requirements have fully developed test cases. Participate in testing as needed within the product team.
  • Assist with monitoring production systems and integrations points ensuring Service Level Agreements (SLAs) are met. Log incidents and work with internal IT teams to ensure resolution.
  • Write and prioritize user stories, including detailed user acceptance criteria, that will be leveraged by the engineering teams during the development of the technology solution
  • Perform other duties as assigned.
    • Bachelor's degree in Business, Information Technology, or related field, or equivalent work experience is required.
    • At least three years of IT Analyst experience. Experience with Collaboration tools (e.g. Jira, Confluence, Smartsheets, etc.)
    • Strong interpersonal, listening, verbal, and written communication skills. Passionate about the needs of the customer.
    • Highly analytical. Detail oriented and highly organized with the ability to manage multiple complex tasks simultaneously.
    • Collaborative and open to new ideas, team orientated.
    • Comfortable and effective working within an agile scrum development framework.
    • Ability to effectively review and identify circumstances and evidence of a problem and apply sound troubleshooting practices to diagnose the root cause of the problem.

Keywords: Casey's General Stores, Ankeny , IT Analyst, Professions , Ankeny, Iowa

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