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Operations Analyst 2 - Retail Pricing Strategy and Compliance

Company: Wells Fargo Bank
Location: Ankeny
Posted on: January 10, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. -At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. -Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. -Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, team members, and leaders of the company's financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company's shared services functions including corporate properties, security, and global services.Let's talk about building a rewarding careerYou've got the passion. You've got the skills. Now you just need the right opportunity. At Wells Fargo, you'll have the chance to join a team of intelligent and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow. -Corporate Finance plans, tracks, analyzes and reports financial results, manages the company's balance sheet, including funding, capital and investments; oversees internal real estate needs; drives acquisitions; is responsible for financial controls; and leads corporate strategy. -Corporate Finance identifies areas of financial risk and mitigates efforts appropriately. It works with capital markets to provide lowest possible costs of incremental funding, subject to capital and financial risk management constraints. It improves financial performance by analyzing business unit performance and recommending areas of improvement. The group strives for excellence in customer service and client support by exhibiting behavior that is fair, reasonable, ethical, and professional. -The Operations Analyst 2 role is part of the Retail Pricing Strategy and Compliance team. The selected candidate will provide financial support for an assigned business unit or corporate staff.Core responsibilities, but not limited to:--- Taking incoming calls from internal customers and requesting, collecting and reporting operating data--- Entering/importing data into operations -systems/models and reviewing for reasonableness--- Ability to effectively communicate with sales and fulfillment team members via phone and through written correspondence--- Strong analytic and problem solving skills researching retail originated mortgage loans. Understands compliance requirements for supported area.--- Ability to work effectively in structured but flexible, adaptable and changing, call center environment--- Exhibiting strong analytic and problem solving skills in researching retail originated mortgage loans--- Performing manual price adjustments--- Performing analysis and providing a recommendation--- Understanding compliance requirements for supported area--- Assisting with updating standard operating procedures--- Working as a part of a team--- Working effectively in structured but flexible, adaptable and changing, call center environmentThe schedule for this position is Monday through Friday from 7:30 am. to 4:30 pm

Required Qualifications

  • 2+ years of customer service experience
  • 2+ years of operations experience

    Desired Qualifications
    • Call center customer service experience in the financial services industry
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
    • Basic Microsoft Office skills
    • Knowledge and understanding of retail mortgage pricing
    • Ability to independently provide summary of operational data
    • Experience researching and compiling operational data
    • Excellent verbal, written, and interpersonal communication skills
    • Good reporting skills
    • Solid troubleshooting and resolution skills
    • Strong analytical skills with high attention to detail and accuracy

      Job Expectations
      • Willingness to work on-site at stated location on the job opening

        Street Address
        IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA


        Disclaimer

        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Ankeny , Operations Analyst 2 - Retail Pricing Strategy and Compliance, Professions , Ankeny, Iowa

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