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Strategy Consultant 4 - Operations Automation (RPA)

Company: Wells Fargo Bank
Location: Ankeny
Posted on: January 5, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.THE ROLEOperations Strategy Planning & Transformation team is seeking for a Strategy Consultant 4. The team is responsible for facilitating our strategic planning efforts for Operations as well as providing strategic consulting support for key transformational initiatives across Operations.The Strategy Consultant 4 will support the Wells Fargo PVSI Operations Automation (RPA) federated team, lead by PVSI Operations Program Lead, partnering with our Global Project Management Organization, Technology and various mid/sr level business leaders / functional teams, subject matter experts, establish, implement and drive the "intelligent automation" focus and strategic direction.This Sr. Consultant will work with business, technology, data and operations partners to support assessment, implementation and management of intelligent automation solutions (RPA, RDA, OCR & ICR) to automate business processes within PVSI Operations.Responsibilities include:

  • Evolve the appropriate governance with LOB stakeholders to accelerate identification and implementation of RPA that realize efficiency and effectiveness goals
  • Provide RPA expertise to define and evolve the RPA Operating Model while owning the interaction and coordination of project pipeline, existing pipeline between GPMO, Technology and various business partners, driving ideation through implementation of automation efforts.
  • Define and maintain an RPA opportunity heat map to determine and quantify those areas of great opportunity
  • Partner with PVSI Ops Automation Program Lead with business and technology stakeholders to execute the RPA strategy according to the RPA Operating Model
  • Execute towards an RPA long-term strategy and capability roadmap, in partnership with PVSI Operations businesses and EIT stakeholders
  • Identify related capabilities (e.g. OCR, ICR, exception management/workflow, etc.) that enable a straight-thru digital operations environment
  • When applicable, coordinate with owners of RPA-enabling capabilities
  • Assess emerging tools and technologies and assess readiness and business case for adoption into the automation capability portfolio
  • Support awareness of internal innovation and provide for alignment with the RPA capability roadmap
  • Develop and own criteria / use cases that define the intended use of each RPA tool/capability, including alignment with related non-RPA tools (i.e. BPMS, etc.).
  • Inventory and maintain portfolio of RPA tools, and related technologies, in use at Wells Fargo and other multinationals
  • As part of new RPA tool/capability adoption, identify and lead the necessary business change management required to achieve the business case in the Wells Fargo technology and operating environment
  • Support the strategy to scale RPA capabilities, over time, to meet business needs and demands while ensuring quality and long-term viability. - This includes consideration and selection of centralized, federated, and distributed service delivery models
  • Support other related efforts within Operations Strategy and Transformation team that may include Target Operating Model assessments, Center of Excellence assessment and general transformation efforts that improve LOB efficiency and effectiveness.****The preferred locations are listed; however, other locations may be considered. -

    Required Qualifications
    • 2+ years Robotic Process Automation experience
    • 8+ years of strategic planning experience

      Other Desired Qualifications
      • Relevant Strategy or Big 4 Consulting experience
      • 10 years consulting, process design/improvement, operations and/or analytical experience in Financial Services
      • Enterprise-level strategy to develop and manage large programs that require a deep understanding of business operational needs and a wide-spectrum of technology enablers
      • Ability to design and achieve complex change necessary to adopt capabilities that transform an enterprise
      • Business architecture, process improvement, object oriented configuration development, and/or systems architecture experience
      • Demonstrated success partnering with Internal Service organizations (technology, global services)
      • Big Four consulting experience
      • Prior experience with automation tools and technologies, preferably UiPath, BluePrism, Automation Anywhere, Pega
      • Experience and/or exposure to basic governance standards and disciplines
      • Highly effective consultative individual with strong presence, problem solving skills, and collaborative approach comfortable working in a highly matrixed, global environment.
      • Demonstrated effective verbal, written, and interpersonal skills with the ability to present, discuss, persuade and influence on key operational decisions

        Job Expectations
        • Ability to travel up to 20% of the time

          Street Address
          SD-Sioux Falls: 3401 N 4th Ave - Sioux Falls, SD
          AZ-Chandler: 2700 S Price Rd - Chandler, AZ
          IA-West Des Moines: 1776 Westlakes Pkwy - West Des Moines, IA
          UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT
          NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
          GA-Atlanta: 171 17th St Nw - Atlanta, GA
          MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN


          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Ankeny , Strategy Consultant 4 - Operations Automation (RPA), Professions , Ankeny, Iowa

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