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Analytic Consultant 5

Company: Wells Fargo Bank
Location: Ankeny
Posted on: January 5, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: - Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction.The Enterprise Complaints Data/Analytics & Reporting (CDAR) department within the ECMO is comprised analytically skilled professionals tasked with analyzing data around customer interactions for the purpose of identifying opportunities and developing analytical models to improve the customer experience.We have a need for highly skilled Analytic Consultants who will play a critical role in working with the different operational areas within Home Lending and our operational risk partners to understand the issues impacting customers and perform data pulls across multiple data sources to identify the impacted customers based on business rules. In addition, the analytical consultant will compile all required documentation for population identification, to include data testing and validation, and work closely with business partners, quality review teams, independent quality review and downstream teams to ensure all required data needs are provided to ensure remediation for impacted customers.

Required Qualifications

  • 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modeling

    Desired Qualifications
    • Extensive knowledge and understanding of research and analysis
    • Strong analytical skills with high attention to detail and accuracy
    • Excellent verbal, written, and interpersonal communication skills
    • Experience reviewing complaints and complaints data
    • 6+ years of experience with SAS or SQL, or other data management, reporting and query tools
    • Experience conducting root cause analysis for data-driven process-related improvements
    • Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people
    • Strong relationship management skills
    • Ability to synthesize complex analytical findings into executive level communications
    • Ability to quickly learn business operations and processes
    • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
    • 3+ years of consultative business analysis experience
    • 4+ years of experience with data analysis and documentation

      Other Desired Qualifications
      • Knowledge and understanding of Home Lending LOB data and analytics - -
      • Ability to negotiate actions and time lines with Team Members in other departments - -
      • Ability to work in ambiguous situations while meeting aggressive time lines - -
      • Willingness to ask questions in potentially difficult situations
      • 3+ years of leadership experience including coaching, training, or mentoring
      • 2+ years of experience presenting information to senior leaders
      • 3 + years of experience in one or a combination of the following: strategic planning, initiative management or project management
      • 4+ years of experience with databases such as Oracle, DB2, SQL server, or Teradata

        Job Expectations
        • Ability to travel up to 5% of the time

          Disclaimer

          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Ankeny , Analytic Consultant 5, Professions , Ankeny, Iowa

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