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Lead Tech

Company: Takeda
Location: Ankeny
Posted on: November 21, 2019

Job Description:

OBJECTIVES/PURPOSE

Responsible for all job duties associated with the screening, processing, and sample collection for new and repeat donors, as well as center leadership and training. Fully trained in all Medical History, Phlebotomy, and Sample Processing job skills. Position will provide oversight of operational flow, assist in training new and existing employees, and provide leadership to staff.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

ACCOUNTABILITIES

Committed to meet customer service expectations (5%)

  • Greet donors as they enter and exit the donor floor.
  • Answer phones within reasonable timeframe.
  • Maintain orderly filing system, purging records as needed

    Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback. (60%)

    Provide leadership and training assistance in support of center management and supervisory team, including oversight of operational flow. (25%)

    Perform all non-core area tasks, and those limited to Lead Technician and above (including, not limited to): (10%)
    • Respond and analyze HB detect alarms associated with Aurora machines and/or RBC spills associated with the PCS2 machines.
    • Perform change of lot number for soft goods.
    • Perform quarterly and annual tube sealer maintenance

      DIMENSIONS AND ASPECTS

      Technical/Functional (Line) Expertise
      • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
      • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
      • Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
      • Good verbal communication and customer service skills.
      • Demonstrated technical competence
      • Requires demonstrated leadership and technical expertise, including full certification in Medical History, Phlebotomy, and Sample Processing.
      • Internal promotion requiring a minimum of one-year experience with BioLife, deviation from guideline may occur based on business needs.

        Leadership
        • Integrity
        • Fairness
        • Honesty
        • Perseverance
        • Putting the patient at the center
        • Building trust with society
        • Reinforcing our reputation
        • Developing the business
        • Effective coaching and counseling skills.
        • Decision-making and Autonomy
        • Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
        • Refers to management team for escalated donor/employee concerns (internal) Interaction
        • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
        • Attend staff meetings and other team meetings as required. Ability to multi-task and work as a team player.
        • Attention to detail and ability to work independently
        • Effective coaching and counseling skills. Innovation
        • Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

          Complexity
          • Production environment requiring the ability to walk and stand for the entire work shift.
          • Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.
          • Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.
          • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
          • Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear
          • Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.
          • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
          • Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear

            EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

            Essential: High School Diploma or equivalent required

            Desired: Experience in a laboratory, hospital, or other regulated environment is a plus

            ADDITIONAL INFORMATION

            • FLSA Classification (US) - Non-Exempt
            • Other duties and responsibilities as assigned.

              Notice to Employment / Recruitment Agents:

              Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda's Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

              Equal Employment Opportunity

              Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

              EEO is the Law -

              EEO is the Law - Supplement -

              Pay Transparency Policy -

              Reasonable Accommodations

              Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-###-#### and let us know the nature of your request and your contact information. Associated topics: ascp, blood collection, microbiology, sample collection, technician, technician i, technician ii, technician iii, technician laboratory, testing

Keywords: Takeda, Ankeny , Lead Tech, Other , Ankeny, Iowa

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