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Bilingual Healthcare Licensed Insurance Agent (Des Moines,IA)

Company: TTEC
Location: Des Moines
Posted on: July 23, 2019

Job Description:

Empathetic Service oriented. Attentive. It's what connects us and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a work from home Healthcare Licensed Insurance Agent with TTEC. Say hello to saving gas/transportation money and growing your career with one of FlexJobs' 2019 Top 100 companies for remote jobs. Goodbye, commute!About TTEC:We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.Life at TTEC:As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading As a TTEC Customer Experience Champion, You'll Enjoy:

  • Career advancement opportunities
  • Employee Rewards and Employee Discounts
  • Continuous training and mentoring lots of learning for aspiring minds
  • Diverse, inclusive, and community-minded organization
  • A fun and encouraging remote work groupWhat You'll be Doing:Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. All from the comfort of your own home.On a typical day, you'll:
    • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
    • Assist Medicare-eligible individuals in selecting the products and services that best meets their needs
    • Answer questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies
    • Aid customers with the enrollment process
    • Qualify customers to join community meetings and schedule in-home appointmentsWhy You? What You Bring:Empathetic. Service oriented. Attentive. It's what connects us Does this describe you as well?
      • A current health insurance license
      • You've done the sales thing at least six months.
      • We're looking for you to come with excellent communication skills.
      • You adapt to new and different situations, read the behaviors of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab. Empathy is the key.
      • An ability to adapt and excel in a dynamic work environment
      • High school graduate or equivalent
      • Handy with MS Windows and other computer applications
      • The passion and drive to make a differenceThe technology basics you'll need:
        • A dedicated telephone is required during employment (landline or cell phone) to ensure that you can be contacted throughout training and employment as needed
        • Your own computer that meet the technical specifications:
        • USB headset & USB drive is required to access our systemsPlease note this role is not open in CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, KY, NV, OH, IL or the Virgin Islands.If you're a military veteran, active duty guard or reserves, or a military spouse:We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!Empat a. Orientaci n al servicio. Atenci n. Es lo que nos une y nos gustar a conectarnos tambi n contigo! Deseamos que nos ayudes a ofrecer una atenci n excepcional a las y los clientes como Agente certificada/o en seguros de salud desde casa. Ahorra dinero en gasolina o transporte y dale un impulso a tu carrera profesional con una de las 100 mejores empresas con empleos a distancia de FlexJobs' 2019. No m s estr s para transportarte a tu oficina!Sobre TTEC:Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosof a est basada en un principio fundamental: la atenci n sencilla, inspirada y con sentido humano al cliente le aportan un valor duradero a todas las personas involucradas. Tu puesto trae a la vida ese concepto.La vida en TTEC:Como compa a global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est yendo a dormir, del otro lado del mundo una compa era o compa ero ya bebi su caf (o t ) y est lista/o para iniciar su turno. Trabajamos a un ritmo acelerado y no pretendemos mantener elstatu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compa a que nos permiten reunirnos y celebrar nuestros logros. Tambi n nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si est s buscando una vida llena de prop sito, pasi n y posibilidades de carrera, sigue leyendo...Como representante de atenci n al cliente de TTEC, disfrutar s de:
          • Oportunidades de desarrollo profesional
          • Incentivos y descuentos para el personal
          • Capacitaci n y orientaci n continua
          • Organizaci n diversa, incluyente, con enfoque comunitario
          • Un divertido e inspirador grupo de trabajo a distanciaTus labores Te apasiona ayudar a otras personas y darles tranquilidad? Ya sea brindar respuestas prontas a las y los clientes, asesorarles con paciencia y empat a sobre productos relacionados con la salud o resolver sus problemas con una sonrisa, t ser s la diferencia para que tengan una experiencia excepcional.Te capacitaremos para que seas una experta o experto en la materia, de modo que te sientas segura/o de brindar el m s alto nivel de servicio posible. Confiamos en que ya posees el nico ingrediente que no puede ense arse a nadie: una naturaleza emp tica y solidaria que le brindar apoyo a nuestras clientas y clientes durante algunos de los momentos m s dif ciles de sus vidas. Tambi n tendr s la oportunidad de entablar nuevas amistades y de desarrollarte profesionalmente en un ambiente amigable y lleno de energ a. Todo desde la comodidad de tu hogar.En un d a normal, t :
            • Asesorar s a las clientas y los clientes sobre productos y servicios relacionados con los cuidados de salud para ofrecerles las mejores soluciones para su salud y su bienestar financiero.
            • Ayudar s a personas elegibles de Medicare a seleccionar los productos y servicios que mejor se adapten a sus necesidades.
            • Responder s preguntas relacionadas con la cobertura y los cambios anuales en planes de salud, redes farmac uticas y formularios de medicamentos.
            • Ayudar s a las y los clientes con el proceso de inscripci n.
            • Cualificar s a las y los clientes para que se unan a las reuniones comunitarias y programar s citas en casa. Por qu t ? Lo que necesitamos de ti:Empat a. Orientaci n al servicio. Atenci n. Es lo que nos une esto te describe a ti tambi n?
              • Licencia de seguros de salud vigente.
              • Experiencia de al menos seis meses en ventas.
              • Excelentes habilidades de comunicaci n.
              • Capacidad de adaptarte a situaciones nuevas, a leer el comportamiento de otras personas, a sostener conversaciones dif ciles con facilidad y a calmar y resolver conflictos.En otras palabras, que tengas el don de la palabra. La empat a es la clave.
              • Capacidad para adaptarte y sobresalir en un entorno de trabajo din mico.
              • Escolaridad secundaria o equivalente.
              • Experiencia con MS Windows y otras aplicaciones inform ticas.
              • La pasi n y determinaci n para hacer una diferencia.Los dispositivos tecnol gicos que necesitar s:
                • Deber s contar con una l nea telef nica exclusiva (fija o m vil) para llevar a cabo tu trabajo, de modo que puedas ser contactada/o durante el proceso de capacitaci n y durante el curso de tus labores cuando se requiera.
                • Tu propia computadora, con las siguientes especificaciones t cnicas:
                • Auriculares y unidad USB para tener acceso a nuestros sistemas.Por favor ten en cuenta que esta posici n no est disponible en CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, KY, NV, OH, IL ni Islas V rgenes.Si eres veterana o veterano militar, integrante activa/o o reserva de la guardia nacional, o c nyuge de un/a militar: Associated topics: agent, call center, customer, guest, insurance sales, life insurance agent, outside sales, sales, sales associate, sales position Associated topics: agent, call center, customer, guest, insurance sales, life insurance agent, outside sales, sales, sales associate, sales position Associated topics: agent, call center, customer, guest, insurance sales, life insurance agent, outside sales, sales, sales associate, sales position

Keywords: TTEC, Ankeny , Bilingual Healthcare Licensed Insurance Agent (Des Moines,IA), Other , Des Moines, Iowa

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