Resident Counselor Team Lead (Evening shift)

Company: MercyOne
Location: Des Moines
Posted on: May 3, 2025

Job Description:

Employment Type: Full time Shift: Evening Shift Description: GENERAL SUMMARY:Provides support and assistance to the clients we serve in the adult half-way house/residential treatment services. Participates as a treatment team member providing direct care services to adult clients and their children. Works with clients and their children on treatment plan goals through professional interventions and supportive guidance/assistance. Participates in the teaching, coaching, and directing of adult clients as they address recovery, parenting, relationships, self-sufficiency, and daily living skills issues. Regularly interacts with adult half-way house/residential services and outpatient clients and their children ensuring their safety and security. Serves as a resource for the resident counselor staff in matters related to the adult treatment programming. Communicates with supervisor on personnel and performance issues for self and for the residential counselors and ensures that all necessary tasks are completed in a qualitative and timely manner.CORPORATE PHILOSOPHY STATEMENT:It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.CORPORATE POLICY STATEMENT:It is the obligation of each employee of Mercy Medical Center to comply with Mercy's mission, values, standards of conduct, policies, procedures and related practices (e.g., Dress Code, Time and Attendance, and other policies).HIPAA SECURITY COMPLIANCE:Security Access: High "Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies and House of Mercy Confidentiality Policies as it applies to their job role."ESSENTIAL FUNCTIONS: Supports the philosophy and mission of House of Mercy ensuring that it is visual in the operation and direction of the adult hallway house/residential services programs resident counselor staff. Communicates and promotes a strong commitment to the services provided by House of Mercy. Effectively develops and nurtures rapport and therapeutic relationships with all clients, co-workers, families, internal and external customers. Assures that the Resident Counselors follow through with their direct care responsibilities with emphasis on providing skill development education/coaching, developing rapport/relationship with clients, monitoring client activities, developing/enhancing client parenting skills, and observing client peer interactions. Intervenes when behaviors are inappropriate to ensure a safeenvironment. Provides counseling services to clients and their children when/where the situation requires. Serves as the initial contact person for addressing/resolving staff questions/concerns. Monitors and assures resident counselor compliance with documentation requirements including daily logging of client behaviors/activities, maintenance of medication records, completion of incident reports, staff communication logs, etc. In the absence of the Adult Halfway House/Residential Services Supervisor facilitates the changeover/huddle process to ensure effective communication of client, program, and staff information between shifts. Assures medications are kept in a secured environment and appropriately distributed to adult clients and their children according to physician instructions and medication management guidelines. Assumes accountability for medication room organization, including discarding outdated medications, updating documentation in medication logbook, and properly disposing of medications as warranted. Completes significant incident reports on medications taken improperly or not dispensed. Assists and teaches clients appropriate administration of medications for themselves and their children. Provides hands-on skill development and counseling to adult clients, providing teaching and instruction on specific skills or competencies including but not limited to the areas of problem solving, decision-making, conflict resolution, bedtime routines, mediation, communication and socialization, developing appropriate relationships with others and developing techniques for controlling behavior. Seeks assistance and direction on complex situations. Communicates regularly with Adult Halfway House/Residential Services Supervisor to discuss daily operations, concerns, opportunities for improvement, and disciplinary issues of staff and clients. Develops, oversees and maintains staff scheduling, assuring appropriate coverage is maintained and insures coordination of any unforeseen changes in the schedule. Oversees that everyone schedule is also in UKG. Assures adherence to chain of custody procedures in the collection of urinalyses (UA) and breathalyzer (BT) samples. Collaborates with treatment team members in carrying out treatment plans and initiates necessary corrective action(s).MARGINAL FUNCTIONS: Facilitates groups as necessary and develops programs and/or curriculum as directed. Participates in House of Mercy's Performance Quality Improvement Process. Seeks opportunities to improve/enhance programming and makes recommendations to support improvements/enhancements. Maintains inventory of supplies necessary for client use, including ordering and stocking. Responds in emergency situations utilizing CPR and First Aid as appropriate and remains clams in handling emergency situations. Maintains knowledge of referral and resource services outside Mercy for use by clients. Maintains an awareness of and adheres to Mandatory Child and Dependent Adult Abuse Reporting laws. Maintains an awareness of and adheres to Federal Confidentiality laws. Communicates on a professional level with all co-workers, department staff, vendors, donors, and residents. Attends meetings and training sessions as required.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's degree in social work or related human services discipline from an accredited four-year program, preferred. CADC certified within eighteen (18) months of hire. Preferred Heartsaver AED (Infant, Child and Adult) within four (4) months of hire. Valid Driver's/Chauffeurs License required, must meet Mercy's Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law. Proof of completion of Mandatory Reporter abuse training specific to population served within 30 days of employment. Medication Management certification to be completed within three (3) months of hire. Understanding of medical terminology and communicate effectively with healthcare professionals. Excellent communication skills Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Keywords: MercyOne, Ankeny , Resident Counselor Team Lead (Evening shift), Other , Des Moines, Iowa