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Collector - Inbound

Company: Disability Solutions
Location: Ankeny
Posted on: April 2, 2024

Job Description:

Linde Gas & Equipment Inc. is seeking an Inbound Collector to join our team located in Ankeny, IA. Inbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Inbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Inbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.Responsibilities

  • Answer inbound phone calls from internal and external customers
  • Process payments
  • Make credit release decisions following procedures as stated in The LINDE Way
  • Refer customer disputes to field personnel for final resolution
  • Make payment arrangements on delinquent accounts
  • Perform outbound collections calls in support of credit release procedures
  • Escalate customer disputes and collections situations as necessary
  • Assist team in meeting inbound service level standards
  • Other duties as assignedRequirements
    • HS diploma/GED required
    • 2+ years Credit & Collections experience
    • Handling inbound calls in a fast-paced environment
    • Computer experience in Word and Excel
    • Customer service skills
    • Effective verbal communication skills
    • Working successfully in a team environmentLinde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website at qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Keywords: Disability Solutions, Ankeny , Collector - Inbound, Other , Ankeny, Iowa

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