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Technical Sales and Customer Service Support - Part Time

Company: Lauridsen Group Inc.
Location: Ankeny
Posted on: January 9, 2022

Job Description:

Provide Inside / Outside Customer Service calls**JOB QUALIFICATIONS:**Education: Bachelors degree in Business or related science.Experience: 1-3 years in medical/nutritional sales required. 2+ years previous telephone customer service experience and/or outbound telemarketing experience preferred.**JOB DUTIES:**+ Manage and develop existing accounts+ Deliver an optimal customer experience through telephone interactions with healthcare providers and ancillary office staff.+ Provide product support materials and educational materials to customers.+ Build customer loyalty by providing high quality customer service.+ Provide professional, accurate, and timely responses to inquiries from healthcare offices.+ Document all customer contact in the appropriate database.+ Assist with department related projects including postal mail fulfillment, and other duties as assigned by management.+ Must have the ability to achieve call quota and effectively communicate the product.+ Must adhere to pharmacological guidelines as established by the Federal Drug Administration.+ Print, scan, fax documents as required.+ Proficient in Microsoft Excel and Word.**JOB REQUIREMENTS:**+ Strong oral, written, and listening skills.+ Professional experience in healthcare or pharmaceutical call center highly desirable.+ The ability to handle multiple priorities and demands in a professional environment with a strong focus on providing excellent customer service.+ Strong attention to detail.+ Associates degree preferred.**BASIC PHYSICAL REQUIREMENTS:**Approximate: 8-Hour Day (may be longer during peak season)**Key:**Occasional = 0% - 33%Frequent = 34% - 66%Continuous = 67% - 100%N/A = Not ApplicableStanding - FrequentSitting - FrequentWalking - FrequentBending/Kneeling/Crouching/Stooping - OccasionalReaching Above Shoulder - OccasionalClimbing (stairs, ladders, etc.) - Occasional**Working on Heights:**Unprotected Heights - N/AProtected Heights - N/ALifting Weights from 0 to 50 pounds - OccasionalPush/Pull/Maneuver Equipment/Products/MaterialsWeighing from 0 to 50 pounds - OccasionalBeing Around and/or Operating Moving Machinery/Equipment - N/AOperating a Vehicle (as a part of your job) - OccasionalRead/Monitor Gauges on Various Equipment/Machinery - N/A**Hand Movements:**Recording Data - OccasionalOperating Office Equipment - ContinuousOperating Computer - ContinuousSimple Grasping (right and left) - ContinuousFirm Grasping (right and left) - FrequentFine Manipulating (right and left) - FrequentFoot Movements to Operate Foot Controls - N/AGood Vision, Corrected to Normal; or Ability to AccessRequired Information and to Perform Job Duties - YesRequired Information and to Perform Job Duties - YesColor Definition - YesGood Hearing, Corrected to Normal; or Ability to Communicateand/or Understand Required Information and to Perform Job Duties - YesAbility to be Mobile throughout Required Work Areas - YesOffice - ContinuousMultiple Locations - OccasionalPlant - OccasionalEquipment/Maintenance or Repair Area - N/ARough Terrain - N/AOther - N/A**BASIC MENTAL REQUIREMENTS:**This job requires the mental and interpersonal capabilities to apply technical knowledge surrounding the functionality of protein, immunoglobulins, and digestive health in both the research and industrial environments. The incumbent must assimilate and disseminate product information and applications technology effectively to the market. Furthermore, the incumbent must have the ability to demonstrate sales techniques in the promotion of prescription, supplement, and food applications to substantiate value-based pricing.**WORKING CONDITIONS AND EXPOSURES:**This position requires the incumbent to travel on a semi-regular basis in a variety of weather conditions. Additionally, the incumbent of this position spends times in the following environments: general office setting, production plants and laboratories.#INDHPLGIs foundation began in 1916 as the Lauridsen Creamery, selling butter, eggs and poultry to the local community. Although our headquarters in Ankeny, Iowa, is not far from the old creamery in Dedham, Iowa, the company is now worldwide with more than fifty manufacturing and sales locations in twenty countries and sales in more than sixty countries.Each company under the LGI umbrella is truly independent. They have the ability and the charge to be entrepreneurial, to seek out new markets, to develop new products and applications, and above all - to discover new ways to add value through fractionation and novel application.Whats more, because some LGI companies have offices and presence around the world, all LGI companies benefit from their exposure to new markets, new products, new applications and new thinking.

Keywords: Lauridsen Group Inc., Ankeny , Technical Sales and Customer Service Support - Part Time, Other , Ankeny, Iowa

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