Intake Customer Care Specialist

Company: Purfoods
Location: Ankeny
Posted on: January 9, 2022

Job Description:

The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes.

+ Handle incoming Care Managers and client calls regarding account statuses inquiries

+ Troubleshoot and deescalate callers as needed for account issue resolution

+ Occasional follow-up with outbound calls or emails for the purpose of securing correct information needed to start new clients or continue current clients

+ Utilization of portal system to create new clients and update existing clients within database system

+ Coordinate with internal business partners including but not limited to Intake, Billing, and Logistics

+ Assist company departments with Intake related inquiries

+ High school diploma or equivalent

+ Above average computer skills: Microsoft Office, Excel, ability to learn company client database

+ Strong Organizational, time management, and attention to detail for quality purposes

+ Ability to problem solve issues in a timely manner

+ Excellent communication skills for both verbal and written communications

+ Able to adapt to change frequently based on new policies, processes, and procedures

+ Professionalism, Self-Motivation, Reliability, Integrity, Initiative, and a Positive Team Attitude

+ Sincerity and passion for helping people

+ College degree or equivalent

+ Previous data entry experience

+ Previous experience with Medical Billing terminology

+ Repetitive motions that include the wrists, hands and/or fingers

+ Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

+ Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Mom's Meals, is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 20 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

ID: 2021-2618

External Company Name: Mom's Meals, a PurFoods Company

External Company URL: https://www.momsmeals.com/careers

Street: 3210 SE Corporate Woods Dr.

Keywords: Purfoods, Ankeny , Intake Customer Care Specialist, Other , Ankeny, Iowa