CRM Specialist, Ellucian Systems
Company: Des Moines Area Community College
Location: Ankeny
Posted on: January 12, 2021
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Job Description:
JOB SUMMARY: The CRM Specialist utilizes proven communication
and problem-solving skills to guide, train and assist all user
groups district wide on issues related to the design, development,
deployment and identification of options to fully utilize CRM
software critical to university operations. The CRM Specialist
analyzes and resolves CRM program issues in a timely and accurate
fashion as well as maintains responsibility for maintenance,
troubleshooting, and monitoring data quality and integrity across
the district.ESSENTIAL FUNCTIONS: Lead, coordinate and support
district-wide efforts in leveraging all aspects of CRM technology
and data analysis. Define workflows to support admissions,
recruitment and retention efforts. Plan, develop and create
appropriate communication plans; outreach, onboarding, and
completion efforts; web functions, event management and related
campaigns to support and engage students through the District CRM
tools. Analyze, define and implement CRM changes to software
configuration including extraction, automation, imports, and error
checking processes. Develop, test, implement, maintain and monitor
all CRM related systems and security, including required updates
and upgrades. Create and distribute reports on data and trends to
all stakeholders and coordinate with other institutional data
reporting systems. Create and maintain documentation and training
for systems to end-users. Serve as first-line of triage for issues
and needs within District CRM tools. Perform other duties as
assigned. Job Requirements:REQUIRED QUALIFICATIONS: Bachelor's
degree in information systems, computer science, business
administration, management information systems, marketing,
statistics, social sciences or related field and four years of
related experience in CRM administration or an information
technology field or an Associate's degree in related fields with
six years of related experience in--CRM--administration or an
information technology field. Experience with Enterprise Resource
Programs (ERPs). Ability to plan, organize and manage time. Strong
communication skills. Demonstrated ability to establish and
maintain a professional working relationship with a wide variety of
individuals coming from diverse backgrounds. Knowledge of current
software applications.DESIRED QUALIFICATIONS: Experience with
Ellucian Recruit or Advise, or other college/university
enrollment/student management--CRM--systems. Experience working in
admissions office in higher education. Experience with Ellucian
Banner--SIS. Experience with--SQL--or other scripting languages.
Technical experience with enterprise level, multi-user
applications. CSS--and--HTML--knowledge. Experience with Salesforce
Marketing Cloud or other email vendors.PHYSICAL REQUIREMENTS:
Constant:--- SitOccasional:--- Lift Floor to Waist --- Carry ---
Push/pull horizontal 10 lbs x 18 in--- Lateral Pinch--- Forward
reach--- Crouch--- Neck Flexion, Extension & Rotation--- Fine Motor
Coordination--- Hand & Foot Coordination--- Stand--- Ability to be
MobileA mobility accommodation is accepted where applicable, but
may not be supported by all--DMACC--campus facilities and/or
employee classifications.Physical Demand Category: Light
Keywords: Des Moines Area Community College, Ankeny , CRM Specialist, Ellucian Systems, Other , Ankeny, Iowa
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