CRM Specialist, Ellucian Systems

Company: Des Moines Area Community College
Location: Ankeny
Posted on: January 12, 2021

Job Description:

JOB SUMMARY: The CRM Specialist utilizes proven communication and problem-solving skills to guide, train and assist all user groups district wide on issues related to the design, development, deployment and identification of options to fully utilize CRM software critical to university operations. The CRM Specialist analyzes and resolves CRM program issues in a timely and accurate fashion as well as maintains responsibility for maintenance, troubleshooting, and monitoring data quality and integrity across the district.ESSENTIAL FUNCTIONS: Lead, coordinate and support district-wide efforts in leveraging all aspects of CRM technology and data analysis. Define workflows to support admissions, recruitment and retention efforts. Plan, develop and create appropriate communication plans; outreach, onboarding, and completion efforts; web functions, event management and related campaigns to support and engage students through the District CRM tools. Analyze, define and implement CRM changes to software configuration including extraction, automation, imports, and error checking processes. Develop, test, implement, maintain and monitor all CRM related systems and security, including required updates and upgrades. Create and distribute reports on data and trends to all stakeholders and coordinate with other institutional data reporting systems. Create and maintain documentation and training for systems to end-users. Serve as first-line of triage for issues and needs within District CRM tools. Perform other duties as assigned. Job Requirements:REQUIRED QUALIFICATIONS: Bachelor's degree in information systems, computer science, business administration, management information systems, marketing, statistics, social sciences or related field and four years of related experience in CRM administration or an information technology field or an Associate's degree in related fields with six years of related experience in--CRM--administration or an information technology field. Experience with Enterprise Resource Programs (ERPs). Ability to plan, organize and manage time. Strong communication skills. Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds. Knowledge of current software applications.DESIRED QUALIFICATIONS: Experience with Ellucian Recruit or Advise, or other college/university enrollment/student management--CRM--systems. Experience working in admissions office in higher education. Experience with Ellucian Banner--SIS. Experience with--SQL--or other scripting languages. Technical experience with enterprise level, multi-user applications. CSS--and--HTML--knowledge. Experience with Salesforce Marketing Cloud or other email vendors.PHYSICAL REQUIREMENTS: Constant:--- SitOccasional:--- Lift Floor to Waist --- Carry --- Push/pull horizontal 10 lbs x 18 in--- Lateral Pinch--- Forward reach--- Crouch--- Neck Flexion, Extension & Rotation--- Fine Motor Coordination--- Hand & Foot Coordination--- Stand--- Ability to be MobileA mobility accommodation is accepted where applicable, but may not be supported by all--DMACC--campus facilities and/or employee classifications.Physical Demand Category: Light

Keywords: Des Moines Area Community College, Ankeny , CRM Specialist, Ellucian Systems, Other , Ankeny, Iowa