Dispatch Coordinator
Company: Ruan
Location: Ankeny
Posted on: January 9, 2021
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Job Description:
Dispatch -Coordinator Schedule: Tuesday-Saturday 7:30 am-4:30 pm
Coordinate the timely movement of customer's product in a safe,
efficient manner, in compliance with company rules and DOT
regulations. Assign workload to available drivers, monitor product
movements and resolve delivery and scheduling issues. Properly use
the Ruan transportation management systems to ensure all required
operational data is accurately captured in a near real-time manner.
Responsibilities: Responsible for the timely pickup and delivery of
all customer orders within assigned area while maintaining customer
expectations. Ensure efficient utilization of drivers and equipment
Direct and schedule drivers' work. Notify drivers of work
assignments to ensure on-time movement of goods to maximize
operational efficiency. Regularly monitor driver activities and
performance. Identify and resolve daily service and scheduling
issues. Inform and escalate service issues to management as
appropriate. Maintain timely and professional communication with
customer contacts on issues impacting service and overall
performance. Monitor drivers' hours of service to prevent DOT
violations. Effectively communicate with customer on a regular and
timely basis regarding issues impacting the customer and/or their
service expectations. Accurately prepare and process data and
paperwork including but not limited to maintaining driver
activities in computer systems,activity reports/trip documents,
driver hours of service, fuel tickets and other required items.
Responsible to update driver and dispatch information into dispatch
system real time. Monitor and promote safety in all areas of
dispatch. Requirements: High school diploma/GED or equivalent work
experience. 1-2 years of -Transportation, dispatching, terminal
assistant, customer service or other related experience. Excellent
written and verbal communication skills. Knowledge of DOT rules and
regulations required. Strong working knowledge of technology within
dispatch systems and Microsoft Office Suite. Why Join Us Career
opportunity: This position offers great opportunities to learn and
advance into management positions. Stability and consistency : Ruan
-is -a family-owned company that offers consistency for you and
your family. Our long history and continued growth provide security
and peace of mind. Benefits : This position is eligible for paid
time off, holiday pay, 401K retirement plan, medical, dental and
vision insurance, referral bonuses, short and long-term disability
and life insurance.
Keywords: Ruan, Ankeny , Dispatch Coordinator, Other , Ankeny, Iowa
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