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Apps Systems Engineer 4 - Production Support

Company: Wells Fargo Bank
Location: Ankeny
Posted on: March 11, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.Wells Fargo Enterprise Core Data Services (ECDS) delivers industry-leading horizontal Data as a service solutions across lines of businesses. This includes client due diligence, cross sell/analytics, reference, common tools and services for data in all lines of business and for customers within Wells Fargo. The goal of our platforms is to provide high quality, standardized, - innovative solutions to serve our core business needs in a consistent and efficient way.The incumbent will work within Wells Fargo Platform and Application support team, partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. - The production support engineer is responsible for engineering new solutions to improve platform and application stability, including ensuring all availability, architecture, quality, security, support and risk/compliance standards are met for applications in the (ECDS) portfolio.The Platform and Application Support team provides technical consultation and support for data applications and programs. The ECDS Support team has knowledge of the environments, software, function, performance, availability, capacity and data. - We need a diverse talented group of people with different experience levels to support the transformation, enrichment and timely availability of data assets to business and technical application teams across the enterprise. - -Job Responsibilities Include:

  • Support and maintain processes that aim to improve the availability, scalability, SLA, and efficiency of Core services platform and applications.
  • Solve problems related to the Core services systems and the buildout of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.
  • Influence and create new designs, software, architectures, standards and methods for large-scale distributed systems.
  • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
  • Troubleshoot and mitigate problems in mission-critical systems. Advise the team during postmortems on effectively avoiding repeated incidents
  • Troubleshooting user reported issues and escalated issues
  • Assisting production support team members with user reported issues and escalated issues
  • Serving as a subject matter expert for other team members regarding data and application functionality
  • Partnering with EGS/offshore production support team
  • Works with development teams to identify improvements in applications
  • Supports application Technology risk execution and compliance initiatives.
  • On call support for the Enterprise Core data Services systems.

    Required Qualifications
    • 5+ years of application development and implementation experience

      Desired Qualifications
      • Excellent verbal, written, and interpersonal communication skills
      • BS/BA in computer science, applied statistics, quantitative economics, operations research or a related field
      • Knowledge and understanding of technology support: system implementation and production support in a large Enterprise (5,000+ servers)
      • Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime
      • UNIX experience
      • Experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript
      • 3+ years of data management experience
      • 3+ years of experience working with Teradata or Oracle database management systems
      • Experience with Ab Initio or other ETL tools
      • Ability to exercise independent judgment and creative problem solving techniques
      • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution

        Other Desired Qualifications
        • 3+ Years of Production support and incident management experience in a UNIX environment
        • 1+ years CI/CD experience using Jenkins, Udeploy, Github, Ant etc.
        • Experience working with Unix/Linux systems from kernel to shell and beyond, with experience working with system libraries, file systems, and client-server protocols.
        • Experience with network theory e.g. TCP/IP, UDP, ICMP, etc., MAC addresses, IP packets, DNS, OSI layers, and load balancing.
        • In-depth knowledge of operating systems (processes, threads, concurrency issues, locks, mutexes, semaphores, monitors and how they work).
        • Familiarity with algorithms, data structures and complexity analysis.
        • Monitoring and instrumentation tools, App Dynamics, ITRS Geneos, Splunk and Tableau reporting.
        • Understanding of server client relationship.
        • Ability to analyze server logs and/or database logs for issue resolution.



          Disclaimer

          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Ankeny , Apps Systems Engineer 4 - Production Support, Other , Ankeny, Iowa

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