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Account Resolution Spec 2

Company: Wells Fargo Bank
Location: Ankeny
Posted on: March 8, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -- In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application.At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. -- We------ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex/specialized outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to initiate customer contact and determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions in creating terms of repayment. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists. May work on special projects/assignments as needed.GREAT CAREER OPPORTUNIITIES!

  • Progressive Career Path: Account Resolution Specialist 1, Account Resolution Specialist 2, Account Resolution Specialist 3, Account Resolution Specialist 4, Team Lead, Team Manager, and Manager! Specialists have also moved on to risk, quality assurance, implementation, loan administration, etc.
  • 401k ------ 6% company match!
  • PTO - New team members 18 days paid time off PLUS 10 paid Holidays!
  • SHARE Team Member Referral Program ------Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a $1000 referral bonus!!
  • Tuition Reimbursement Opportunity
  • Medical, Dental, Vision
  • Free Parking, Cell Phone Discounts, Additional Vendor DiscountsHIRING FOR MAY 7 TRAINING CLASSTraining Schedule: 8:00 a.m. to 5:00 p.m. M - F for 8 weeks for trainingThe call center is open 7am-5pm Monday-Saturday. -- SHIFT FOR THIS POSITION IS: Tuesday-Saturday 8am-5pm * A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION. AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS *Once your application is received, a Wells Fargo Recruiter will make contact with you via e-mail. Please ensure your contact information (e-mail address and phone number) is current on your application and/or resume. If your contact information has changed, please update prior to applying to this position.

    Required Qualifications
    • 2+ years of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; or a BS/BA degree or higher



      Job Expectations
      • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

        Salary Information
        The salary range displayed below is based on a Full-time 40 hour a week schedule.

        IA-West Des Moines: Min: $31,400 Mid: $43,000


        Street Address
        IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA


        Disclaimer

        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Ankeny , Account Resolution Spec 2, Other , Ankeny, Iowa

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