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Business Risk and Control Officer Home Lending Consumer Policy Program Consultant

Company: Wells Fargo Bank
Location: Ankeny
Posted on: January 9, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation will be sent via email. -At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Home LendingWells Fargo Home Lending is the nation's leading combined home lender and servicer, funding one of every nine loans and servicing one of every seven loans in the country. The Wells Fargo Home Lending team offers home mortgages and home equity loans. Key business functions include originating mortgage and home equity loans for consumers through retail and correspondent channels, including non-conforming/jumbo loans; servicing the largest portfolio of mortgage loans in the nation, representing 8.7 million customers; and securitizing mortgages for sale into the secondary market.Home Lending ControlThe Home Lending Control (HLC) team is focused on oversight and execution of operational and procedural risk programs (as defined by the enterprise) for the Home Lending. In addition to end-to-end business oversight for the Home Lending, the Control Team functions to be cared for by this role are being expanded to include specialization and full oversight for the business processes, and associated risks and controls embedded within the business for four primary functional organizations. These four are: Retail Operations, Correspondent/Capital Markets, Servicing and a grouping of New Business Initiatives/Customer Care/Insights.The RoleThis role will be responsible for supporting critical compliance program and policy related requirements within Home Lending (HL), specifically Privacy, Fair Lending, ECOA, and UDAAP. The candidate will manage compliance processes, initiatives, and overall governance for HL. The candidate will collaborate with key Enterprise teams across Wells Fargo and will have exposure to senior risk leadership. -Specifically this individual will have and provide technical expertise, lead through influence and drive execution of the following at a Home Lending line of business level:

  • Ensure line of business consistently interprets and executes all Privacy, Fair Lending/ECOA and UDAAP related Policies, Standards and Procedures, provide expert risk guidance to the HL line of business and provide insightful feedback to the Group Privacy Leader regarding potential changes or enhancements to the enterprise program. - Have an understanding of Privacy, UDAAP and Fair Lending risk and business disciplines within the businesses being supported.
  • Provide strategy with risk identification and assessment, along with strategic delivery of risk mitigation activities that will influence the LOB's and Enterprise.
  • Perform monitoring and reporting (including KRIs and issues), timely escalations and notifications
  • Drive consistency in tools, processes, approach, and have an understanding of broader risk programs such as Third Party, IS, BCP, RCSA and BPM.
  • Analysis and Risk Identification: Work with the business risk teams across the LOBs to identify trends, provide risk-based recommendations and associated action plans in order to effectively mitigate the root causes of Privacy, UDAAP and Fair Lending issues. Leverage organizational knowledge, WF risk culture, systems, processes and applicable policies to identify potential problems and opportunities and implement effective, consistent and sustainable solutions.
  • Facilitate sharing of best practices and communication: Ability to develop relationships across multiple organizations, identify and share best practices with business partners across the Wells Fargo Enterprise and HL business units. Lead meetings with HL and CB Business and Compliance Leaders to discuss program strategies, issues, mitigating controls, and cost effective solutions using a risk-based approach.
  • Identify opportunities to mitigate Privacy, UDAAP and Fair Lending risk across Home Lending through the review of complaints, issues, and emerging risks. -
  • Implement initiatives such as GDPR and California Consumer Privacy Act

    Required Qualifications
    • 7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

      Desired Qualifications
      • Advanced Microsoft Office skills
      • Excellent verbal, written, and interpersonal communication skills
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to interact with all levels of an organization

        Other Desired Qualifications
        • Ability to articulate complex concepts in a clear manner
        • 5+ years of risk management and mitigation experience
        • Ability to influence across all organizational levels
        • Beyond experience, the right personal style and attitude are critical to success in this role.
        • 5+ years Privacy, UDAAP, Fair Lending, End User Computing Tools (EUCT) and/or related risk experience; subject matter expert in Privacy, UDAAP, Fair Lending, EUCT, Technology lifecycle and governance processes, risk assessments, etc
        • Successful track record providing advice and counsel to management on significant initiatives to improve risk management and internal controls
        • Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization
        • Ability to communicate powerfully and prolifically to senior leaders and simplify the complex
        • Demonstrated ability to execute effectively in a matrixed organization, develop partnerships with many business and functional areas
        • Demonstrated ability to build and maintain strong credible relationships with key stakeholder groups including executive management, regulatory examiners and internal auditors
        • BA/BS and or Master's Degree in a Business or related field

          Job Expectations
          • Ability to travel up to 10% of the time

            Disclaimer

            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Ankeny , Business Risk and Control Officer Home Lending Consumer Policy Program Consultant , Other , Ankeny, Iowa

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