Human Resources Support Assistant
Company: Casey's General Stores
Posted on: November 19, 2021
The HR Support Assistant serves as first point of contact for
inquiries to the store support and routes to the appropriate area
as needed. The HR Support Assistant performs work involving the
sorting, distributing, and dispatching of mail.
- Responsible for ordering/tracking all paper supply orders for
the Store Support Center.
- Distributes mail into appropriate mailbox for pickup by a
department representative. Weighs outgoing mail on scale and
computes parcel-shipping charges based on weight and destination.
Maintains records of incoming/outgoing Certified, Registered, and
Insured mail. Processes returned mail.
- Serves as first point of contact for inquires to the store
support center. Provides first call resolution assistance when
possible and/or routes calls to the appropriate department for
- Emails survey links from SMG to Team Members who resign from
Casey's to understand reason for separation.
- Pulls reports from ADP Vantage of Team Members with missing
policy acknowledgements and sends notification to leadership to
prompt completion of the required training.
- Responds to requests for copies of personnel files by promptly
accessing the file in OnBase and printing/mailing upon receipt of
copying fee, if applicable.
- High school diploma or equivalent required.
- Knowledge of call center procedures, systems, basic human
resources management practices and issues is required.
- Strong listening, interpersonal, verbal, and written
communication skills, and the ability to convey answers in a clear,
concise, and effective manner.
- Excellent customer service skills and presence while possessing
a positive attitude through all client interactions.
- Strong organizational skills with the ability to multi-task and
meet established deadlines.
- Proficient working knowledge of Microsoft Office programs
including Word and Excel.
Keywords: Casey's General Stores, Ankeny , Human Resources Support Assistant, Human Resources , Ankeny, Iowa
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