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Human Resources Support Assistant

Company: Casey's General Stores
Location: Ankeny
Posted on: November 19, 2021

Job Description:

The HR Support Assistant serves as first point of contact for inquiries to the store support and routes to the appropriate area as needed. The HR Support Assistant performs work involving the sorting, distributing, and dispatching of mail.

  • Responsible for ordering/tracking all paper supply orders for the Store Support Center.
  • Distributes mail into appropriate mailbox for pickup by a department representative. Weighs outgoing mail on scale and computes parcel-shipping charges based on weight and destination. Maintains records of incoming/outgoing Certified, Registered, and Insured mail. Processes returned mail.
  • Serves as first point of contact for inquires to the store support center. Provides first call resolution assistance when possible and/or routes calls to the appropriate department for assistance.
  • Emails survey links from SMG to Team Members who resign from Casey's to understand reason for separation.
  • Pulls reports from ADP Vantage of Team Members with missing policy acknowledgements and sends notification to leadership to prompt completion of the required training.
  • Responds to requests for copies of personnel files by promptly accessing the file in OnBase and printing/mailing upon receipt of copying fee, if applicable.
    • High school diploma or equivalent required.
    • Knowledge of call center procedures, systems, basic human resources management practices and issues is required.
    • Strong listening, interpersonal, verbal, and written communication skills, and the ability to convey answers in a clear, concise, and effective manner.
    • Excellent customer service skills and presence while possessing a positive attitude through all client interactions.
    • Strong organizational skills with the ability to multi-task and meet established deadlines.
    • Proficient working knowledge of Microsoft Office programs including Word and Excel.

Keywords: Casey's General Stores, Ankeny , Human Resources Support Assistant, Human Resources , Ankeny, Iowa

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