Area Leader - Retail - Ankeny, IA
Company: Follett
Location: Ankeny
Posted on: May 24, 2023
Job Description:
Join the Follett Team, where employees are valued, respected,
and offered career paths throughout its many campus
locations.Follett serves over half of the students in the United
States and works with 80,000 schools as a leading provider of
education technology, services, and print and digital content.
We're higher education's largest campus retailer and a hub for
school spirit and community as we operate nearly 1,200 local campus
stores and over 1,600 virtual stores across the continent. We take
pride in the fact that for more than 140 years, we have been
helping to improve people's lives by supporting a lifetime of
learning and education. -Pay Rate - $70,800 - $102,900 per year
-Position Overview:As a Market Leader, you will lead and inspire
store leaders and teams within a specific geographic market to
consistently deliver operational excellence in sales growth, talent
development, campus relations, and customer service.You will
inspire and lead change management and provide clear direction to
maintain alignment with strategic direction, motivate and empower
store teams through strong collaborative communication, drive
accountability, and demonstrate leadership in hiring, training,
developing, and retaining team members while consistently elevating
the retail shopping experience. ---------Through your expertise and
influence, you will establish, interface, and enhance campus
relations, effectively communicate Follett priorities and guiding
principles, achieve budgets and financial goals, cultivate and
support the highest level of customer service, prepare and execute
store operating plans, timely and efficiently oversee the delivery
of student course materials, provide best in class General
Merchandise presentations, direct consistent Follett accounts
receivable processes and procedures, as well as engage in
supporting store operational functions across all locations within
the geographic market.---You will consistently exemplify Follett
Values - We Are One Team, We Do What's Right, We Innovate & Create,
We Own The Results, We Put People First, We Stand For Inclusion.
Demonstrate proficiency in Follett Strategic Core Competencies -
Thought, Results, People, and Self.Responsibilities:Driving
Results/Sales: -Consistently deliver exceptional results through
business insight and operational expertise within a specific
geographic market, including:
Lead ongoing in-person and virtual
store visits within an assigned market.Regularly review
market/store financial reporting and initiate plans and actions to
drive future results.Partner with store leaders to plan and
implement effective sales events such as Back to School, Gameday,
Homecoming, etc.Champion effective execution of standard
operational procedures, programs, and initiatives.Demonstrate a
strong understanding of store presentation standards; lead and
coach teams to consistently deliver best-in-class merchandising
execution.Contribute to regularly scheduled assortment/product
planning meetings with store leaders and One Team Center
partners.Collaborate with store leaders to ensure store schedules
support customer service standards and maximize selling
opportunities; ensure compliance with labor hour
budgets.Successfully partner with ACCESS leaders to drive new
ACCESS business and effectively support and grow existing
business.Responsible for leading in-store course materials
activities across the market in collaboration with course materials
leadership.Ensure that all operational back-office functions are
completed in accordance with company directives, policies, and
procedures, including:Preparation and follow-up on Accounts
Receivables, Account Invoices, Chargebacks, and coordination of
Stock Shipments.Responsible for meeting annual shrink budget.Talent
Management: -Champion full cycle talent management for all stores,
including:
Active recruitment, training,
coaching, and talent development.Exemplifies market-wide culture of
continuous performance feedback and effective, periodic performance
evaluations.Maintain succession plan/talent pipeline with a
strategy to develop an internal bench of candidates and cultivates
external pool of key talent.Develop cross-functional teams of
engaged team members to execute standards and drive business
results.Cultivate and maintains a culture of accountability.Campus
Relations: -Establish and foster strong relationships with the
campus communities, campus administration, athletics departments,
faculty, and staff, including:
Ongoing review of campus operations
and business results with campus partners.Collaborate on
opportunities both on campus and within local communities.Partner
with store leaders to deliver effective SPR meetings 2x per year
with relevant campus stakeholders.+Customer Service: -Is passionate
about Customer Service and leads teams to provide a fun,
best-in-class experience for all customers, including:
Provide an engaging customer service
experience and incorporates the GET customer service model into
in-store and online experience.Coach store leaders and teams in
effective customer service behaviors; follow up consistently to
recognize performance.Ensure store scheduling is optimized to
provide exceptional customer service.Partner with stores as needed
to resolve escalated customer issues and incidents in a timely
manner.Review SMG data, share with team members, and proactively
takes action to improve results.Other duties as assigned to support
general store operations.Requirements:
Bachelor's Degree or equivalent5-7
years of Multi-Unit Store ExperienceResults and Sales
DrivenExperience with full-cycle talent managementPassionate about
Customer ServiceFoster strong relationships with campus
relationsTravel Requirements greater than 50%---General Computer
SkillsFull time benefits: -
Medical, Dental, & VisonVoluntary
Insurance plans401k + 100% company match (up to 4%)80 hours
vacation + sick days7 paid company holidaysPowered by JazzHR
Keywords: Follett, Ankeny , Area Leader - Retail - Ankeny, IA, Hospitality & Tourism , Ankeny, Iowa
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