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Customer Service

Company: Lewis James Professional
Location: Ankeny
Posted on: January 6, 2022

Job Description:

Customer Service Representative Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Customer Service Representative for a contract opportunity with a financial services client. Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Operate a diverse range of tasks, moving between processes with the guidance of management
  • Perform clerical, phone, operational or manual work
  • Validate/complete and document requested data through phone, fax or email contact
  • Perform credit-based research tasks ranging from navigation of automated systems and conducting online research
  • Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis
  • Perform document review and audit Qualifications:
    • High school diploma or equivalent
    • Preferred at least one-year experience in a high-volume processing center
    • Preferred customer service experience
    • Preferred experience within contact center environment
    • Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems For immediate consideration, please click Apply and use Job Code BHJOB11837_2655. You may also send a copy of your resume to: and enter only the following job code in the subject line: BHJOB11837_2655. Lewis James Professional is an Equal Opportunity Employer. M/F/D/VV

Keywords: Lewis James Professional, Ankeny , Customer Service, Hospitality & Tourism , Ankeny, Iowa

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