Technical Sales and Customer Service Support - Part Time

Company: The Lauridsen Group
Location: Ankeny
Posted on: November 22, 2021

Job Description:

Provide Inside / Outside Customer Service callsJOB QUALIFICATIONS:Education : Bachelor's degree in Business or related science.Experience : 1-3 years in medical/nutritional sales required. 2+ years' previous telephone customer service experience and/or outbound telemarketing experience preferred.JOB DUTIES:

• Manage and develop existing accounts
• Deliver an optimal customer experience through telephone interactions with healthcare providers and ancillary office staff.
• Provide product support materials and educational materials to customers.
• Build customer loyalty by providing high quality customer service.
• Provide professional, accurate, and timely responses to inquiries from healthcare offices.
• Document all customer contact in the appropriate database.
• Assist with department related projects including postal mail fulfillment, and other duties as assigned by management.
• Must have the ability to achieve call quota and effectively communicate the product.
• Must adhere to pharmacological guidelines as established by the Federal Drug Administration.
• Print, scan, fax documents as required.
• Proficient in Microsoft Excel and Word.JOB REQUIREMENTS:
  • Strong oral, written, and listening skills.
  • Professional experience in healthcare or pharmaceutical call center highly desirable.
  • The ability to handle multiple priorities and demands in a professional environment with a strong focus on providing excellent customer service.
  • Strong attention to detail.
  • Associates degree preferred.BASIC PHYSICAL REQUIREMENTS:Approximate: 8-Hour Day (may be longer during peak season)Key:Occasional = 0% - 33%Frequent = 34% - 66%Continuous = 67% - 100%N/A = Not ApplicableStanding - FrequentSitting - FrequentWalking - FrequentBending/Kneeling/Crouching/Stooping - OccasionalReaching Above Shoulder - OccasionalClimbing (stairs, ladders, etc.) - OccasionalWorking on Heights:Unprotected Heights - N/AProtected Heights - N/ALifting Weights from 0 to 50 pounds - OccasionalPush/Pull/Maneuver Equipment/Products/MaterialsWeighing from 0 to 50 pounds - OccasionalBeing Around and/or Operating Moving Machinery/Equipment - N/AOperating a Vehicle (as a part of your job) - OccasionalRead/Monitor Gauges on Various Equipment/Machinery - N/AHand Movements:Recording Data - OccasionalOperating Office Equipment - ContinuousOperating Computer - ContinuousSimple Grasping (right and left) - ContinuousFirm Grasping (right and left) - FrequentFine Manipulating (right and left) - FrequentFoot Movements to Operate Foot Controls - N/AGood Vision, Corrected to Normal; or Ability to AccessRequired Information and to Perform Job Duties - YesRequired Information and to Perform Job Duties - YesColor Definition - YesGood Hearing, Corrected to Normal; or Ability to Communicateand/or Understand Required Information and to Perform Job Duties - YesAbility to be Mobile throughout Required Work Areas - YesOffice - ContinuousMultiple Locations - OccasionalPlant - OccasionalEquipment/Maintenance or Repair Area - N/ARough Terrain - N/AOther - N/ABASIC MENTAL REQUIREMENTS:This job requires the mental and interpersonal capabilities to apply technical knowledge surrounding the functionality of protein, immunoglobulins, and digestive health in both the research and industrial environments. The incumbent must assimilate and disseminate product information and applications technology effectively to the market. Furthermore, the incumbent must have the ability to demonstrate sales techniques in the promotion of prescription, supplement, and food applications to substantiate value-based pricing.WORKING CONDITIONS AND EXPOSURES:This position requires the incumbent to travel on a semi-regular basis in a variety of weather conditions. Additionally, the incumbent of this position spends times in the following environments: general office setting, production plants and laboratories.#INDHP

Keywords: The Lauridsen Group, Ankeny , Technical Sales and Customer Service Support - Part Time, Hospitality & Tourism , Ankeny, Iowa