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Inbound Customer Service Representative Outbound Collector

Company: Aleron
Location: Ankeny
Posted on: November 13, 2020

Job Description:

Job Description Acara Solutions is looking for Inbound Customer Service Representative & Outbound Collector for our client located in Ankeny, IA. - Answer inbound phone calls from internal and external customers - Process customers' payments - Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution - Make payment arrangements on delinquent accounts - Escalate customer disputes and collections situations as necessary - Assist team in meeting inbound service level standard - Responsible for the investigation and analysis of credit information while working within established guidelines - Contact customers regarding delinquent payments and assists in the collection of past due accounts Required Skills / Qualifications: - High School or GED - Minimum of 2 years' experience in Inbound Customer Service Representative & Outbound Collector Preferred Skills / Qualifications: - Credit limit assessments - Participate and lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, and Order to Cash Champions) - Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets) - Work set # of accounts each day and note all efforts - Have candidates tested for Customer Service Scenarios. - Microsoft Basics, and Basic Typing and include results on submittal. Additional description: - Upon offer of employment, the individual will be subject to background check and a drug screen. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

Keywords: Aleron, Ankeny , Inbound Customer Service Representative Outbound Collector, Hospitality & Tourism , Ankeny, Iowa

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