Supportive Services Manager

Company: Primary Health Care Inc
Location: Des Moines
Posted on: February 11, 2026

Job Description:

Job Description Job Description Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Supportive Services Manager, you will be responsible for providing leadership and coordination of assigned programs at The Project of PHC; including case management, care coordination, housing, and other supportive services that are responsive to the unique needs of people living with HIV. This position maintains day-to-day operations and administrative duties of programs, in addition to supervision of assigned staff, ensures the highest quality of case management and care coordination services by working with an interdisciplinary team to comply with program and/or grant requirements through reporting and quality assurance measures. Ensures PHC iCare values in daily work. What's Great About this Position? Earn 5 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Manages assigned programs, ensuring compliance with program guidelines. Ensures compliance with PHC policies and procedures consistent with accreditation, regulatory, federal, and state rules and regulations. Ensures compliance with grant and regulatory requirements through quality assurance of documentation and data fidelity. Conducts quality assurance measures to ensure compliance with program guidelines and to ensure effective and efficient workflows. Leads and manages staff; develops and maintains job descriptions, interviews and selects candidates, and performs onboarding activities, performance evaluations, and ongoing training. Develops staff through regular coaching, and guidance. Ensures that clear expectations are set, appropriate training and resources are provided, and staff are held accountable; providing leadership and guidance as needed. Trains all staff, or makes arrangements for staff to be trained on use and application of all software systems. Monitors accuracy and timeliness of staff documentation, providing feedback as needed. Ensures program grants are managed through participation in developing program budget, monitoring of grant revenue and expenses, and making financially responsible decisions. Monitors monthly operations statements and approves daily expenditures ensuring compliance with established budget. Participates in the development of assigned competitive or noncompetitive grant applications and monthly and quarterly grant reporting. Executes program goals and ensures alignment with organizational strategic plan. Participates in developing the strategic plan for the department. Responsible for performance improvement activities for assigned programs including improvement initiatives, client and staff satisfaction and retention, and safety activities. Develops and maintains community partner and funder relationships through proactive communication and participation in applicable workgroups and meetings. Facilitate referrals and educate about PHC services as appropriate. Provides HIV education to clients/families/partners, internal staff, and external agencies in an organized and appropriate manner. Facilitates and maintains consumer engagement and involvement through advisory boards, surveys, focus groups, etc. Qualifications You Need to Bring Required: Bachelor's Degree in social work or related field or equivalent combination of education and experience. Minimum 2 years of experience in case management, prevention, or related field. Minimum one year of experience in team leadership role. Leadership and management skills with ability to effective coach, guide and engage for professional development and goal achievement. Exhibits professionalism with ability to remain composed in all situations and de-escalate difficult situations. Effective verbal and written communication skills. Effective problem-solving skills with strong ability to analyze and think critically. Excellent interpersonal skills with ability to develop and maintain effective working relationships with a diverse group of individuals. Exhibits professionalism when interacting with others while maintaining composure and demonstrating empathy. Proficiency with Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases. Customer service orientation with commitment to service excellence. Organization, prioritization and time management skills with ability to multi-task in a fast-paced environment. Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. Strong detail orientation with high degree of accuracy. Licenses & Certifications: Valid driver’s license. Preferred: Master’s Degree in social work or related field. Experience working in a community health center or public health, providing Ryan White Case Management services, working with grant-funded programs or in HIV prevention and care. Bilingual verbal and written language proficiency in English and Spanish. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $42,800- $53,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $64,200 annually. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical, Dental, and Vision insurance. Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit https://phciowa.org/careers for a summary of PHC’s benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday, 8am - 5pm 40

Keywords: Primary Health Care Inc, Ankeny , Supportive Services Manager, Healthcare , Des Moines, Iowa