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Learning Management System (LMS) Associate

Company: Casey's General Stores
Location: Ankeny
Posted on: November 12, 2021

Job Description:

At Casey's, we work hard to be the best and have a good time doing it. We stay true to our roots and put service first, building a better future for ourselves and our business. We strive to treat people the way they want to be treated, and we take pride in caring for our guests, our communities and each other. Looking for a culture like this? Join Casey's Learning & Development team as a LMS Associate!Under general supervision, the Learning Management System (LMS) Associate is responsible for supporting the Learning Management System. This includes troubleshooting, course enrollments, soliciting inputs from the field in order to better manage content, enroll employees in required training, ensure completion of training courses, and measure course effectiveness. The LMS Associate is responsible for coordinating Store Communications via Casey's Connection.Key Responsibilities:

  • Manage individual certifications within the LMS to include monitoring of certification expirations, communicating expirations with users, managing and communicating completion rates, requirements, and reports to leaders.
  • Manage the Learning & Development email inbox and Service Now tickets to assist all Team Members with any LMS enrollment or course issues.
  • Assist in the development of best practices leveraging experience from responding to questions from the field.
  • Work with leaders on the National Restaurant Association's ServSafe certification program to help educate Food Service Managers, food handlers and Team Members with food service responsibilities on required training to be properly certified. This entails ensuring proper enrollments into courses as well as helping to ensure corresponding documentation is up to date.
  • Help oversee the licensing of Team Members within the organization by working with licensing specialists within the company. Help ensure compliance with all applicable regulations and maintains all necessary records of certifications within the LMS.
  • Conduct investigations into allegations of fraud within the LMS. Review and investigate evidence/documents to analyze the overall pattern of the claim and gathers data to report findings and recommendations.
  • Compile information from Team Members within the department to submit Store Communications on behalf of the department.
  • Assist in establishing measures of performance and measures of effectiveness for each eLearning course through input from Senior Leadership and updates course completion rates at the end of each month.Required:
    • Associate degree in a work-related field or equivalent work experience.
    • Excellent interpersonal, verbal, and written business communication skills.
    • Strong organizational skills and attention to detail.
    • Knowledge of Microsoft Word, Excel, and Outlook software programs.What you can expect when you join the Casey's Team:
      • A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
      • Opportunities to use cutting edge technologies and enterprise-wide collaboration to enable our strategy and drive world class service.
      • The right balance between work and life, to do your best work and enjoy those important personal moments. You'll have the option to work remotely.
      • We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave, AND an onsite Child Development Center.
      • Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria.
      • Dress for your day dress code, jeans are welcomed!
      • The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
      • What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!

Keywords: Casey's General Stores, Ankeny , Learning Management System (LMS) Associate, Executive , Ankeny, Iowa

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