Neighborhood Manager
Company: Redwood Living, Inc.
Location: Ankeny
Posted on: January 9, 2021
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Job Description:
At Redwood, we know we are only as successful as the people who
power us. Our employees are passionate, they are talented, they are
empowered to make decisions that positively affect the lives of our
residents. From site personnel to corporate leadership, our
employees demonstrate Redwood's commitment to deliver more than
expected, communicate openly and honestly and demonstrate integrity
in all aspects of our business. As we continue to grow, we seek
these same qualities in every team member we bring on board.Redwood
is currently looking for a Neighborhood Manager to join our
talented team and positively impact our organization.Job
DescriptionUnder the general direction of the Regional Manager, the
Neighborhood Manager will be responsible for managing all aspects
of the respective Redwood Apartment Neighborhood. As such, you will
be expected to act as a Redwood brand ambassador, promote our brand
and provide the best resident experience possible. Duties will
include, but are not limited to, sales, customer service and
delight, establishing and maintaining high renewal rates, ensuring
100% occupancy and fiscal oversight.All Redwood employees are
expected to conduct all organizational business and practices in
accordance to Redwood company policies.Essential Duties &
ResponsibilitiesGreeting prospective residents, showing the
model/community and answering questions, while promoting the
Redwood brand.Answering phones/emails on a daily basis.Complying
with all legal and financial leasing/resident arrangements.Actively
sourcing off-site potential residents by marketing to and
establishing relationships with local businesses.Creating sales
strategies and closing, both when creating business relationships
and when leasing apartment homes.Maintaining knowledge of
neighborhood specials and pricing, while notifying related parties
of any needed adjustments.Maintaining awareness of local market
conditions and trends. Neighborhood Manager may contribute ideas to
the Regional Manager for marketing neighborhood and for improving
resident satisfaction.Performing occasional external outreach at
nearby businesses, organizations, etc.Actively coordinating all
renewals throughout the month. This includes sending letters (90,
60, 30 days) and scheduling resident appointments to discuss
renewal rates and leasing options.Completing all lease applications
correctly and without error, assisting with application
verification and notifying prospective residents of results.
Crafting miscellaneous resident communication may also be
necessary.Completing all lease paperwork, including related
addenda, plus accepting rents and deposits.Completing Guest Card
information form on all clients, sending thank-you notes and
performing follow-ups.Physically inspecting neighborhood when on
grounds, picking up litter and reporting any service needs to
maintenance staff.Inspecting apartment homes during move-outs and
vacancies.Preparing weekly reports, resident communications, market
surveys, etc.Meeting with the Regional Manager as requested to
review neighborhood performance and curb appeal.Overseeing on-site
staff, including but not limited to assisting in hiring,
discipline, coaching and approval of bi-weekly time cards.Acting
proactively to maintain neighborhood in regards to safety and
maintenance objectives.Adhering to company standards for paperwork,
resident files, budgets and controlled expenses.Maintains a record
of acceptable attendance and punctuality.All other related duties,
as assigned.Required SkillsAs a Neighborhood Manager, you will be
required to exhibit the following skills: Exceptional communication
skills, both verbally and written.Ability to build relationships
with residents, staff and colleagues.Energetic, personable and
professional attitudeGreat customer service skills and strong work
ethicSelf-motivated, dependable, organized, flexible and have
strong sales and marketing skillsRespectfulness, trustworthiness,
empathy and leadershipExcellent time management skills and the
ability to work under pressureProven ability to plan, organize and
implement multiple tasks/projects on a concurrent, real-time
basisRequired Qualifications, Education & CertificationsHigh school
diploma or GED requiredGeneral computer proficiencySales
skillsDemonstrated aptitude in financial, technical and business
operationsYardi Voyager experience preferredLease-up experience
preferredWorking ConditionsThis job operates in a professional
office environment. In this role, the employee will routinely use
standard office equipment such as computers, desk phones, iPhone,
photocopiers, etc. The employee is frequently required to sit,
stand, bend and walk with the ability to lift 20 pounds where
applicable. In some cases, the Neighborhood Manager will need to
operate a neighborhood golf cart to show apartment homes to
potential residents.Hours are flexible, but the ability to work on
the weekend is necessary.Redwood offers a generous contribution for
employee medical insurance, dental, vision, 401K contribution,
short/long term disability options, tuition assistance, a generous
PTO allowance and rental discount for eligible associates.Please
visit us at byRedwood.com to learn more about Redwood and our
neighborhoods.
Keywords: Redwood Living, Inc., Ankeny , Neighborhood Manager, Executive , Ankeny, Iowa
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