Service Desk Engineer (Voice)

Company: Diverse Lynx
Location: Des Moines
Posted on: April 18, 2024

Job Description:

Summary:
Ideal profiles should have good troubleshooting skills of Microsoft Outlook, Network, Citrix, VPN, Internet, and other Hardware/software troubleshooting techniques.

Primary Skill: ITIL V.4

Job Description/ Responsibilities
IT Service Desk (Voice process ) role for healthcare project.
Associate should be well versed with typical IT Service Desk tasks with minimum 18 months in International Service Desk, including handling user issues over phone, email & tickets.
Should be familiar with basic Citrix, VMware, Microsoft Outlook, Network, VPN, Internet, and other Hardware/software troubleshooting techniques.
Should be willing to work in a 24x7 work environment (predominantly US / Night shifts).
Excellent communication is a must.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Ankeny , Service Desk Engineer (Voice), Engineering , Des Moines, Iowa