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Process Engineer 3

Company: Wells Fargo Bank
Location: Ankeny
Posted on: January 4, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. - We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Wells Fargo Home Lending is the largest home mortgage lender and servicer in the U.S., funding one of every nine loans and servicing one of every seven loans. In 2018, we helped 582,000 homeowners purchase or refinance their homes, and we provide mortgage servicing for more than 8 million customers. NeighborhoodLIFT, CityLIFT, and HomeLIFT are distinct programs that complement each other with a common purpose to create sustainable homeownership. In recent years, Wells Fargo has announced diverse lending commitments to increase homeownership in the African American and Hispanic communities.Home Lending Product Strategy and Delivery Service Engineering Office (SEO) is seeking experienced professionals to join the team and help develop a strong operational excellence culture. The SEO improves customer experience, lowers our risk, and drives operational efficiencies and effectiveness for HL Servicing Operations. This individual will join a strategic team within Wells Fargo that is leading and developing a strong process engineering culture, core competencies, and capabilities rooted in continuous improvement to drive increased value for all stakeholders. This position will work with business partners across Servicing to identify opportunities to simplify and streamline the company, get to the root cause of these opportunities, validate solutions and implement changes for our business partners.Specific responsibilities will include (among others):

  • Process Improvement
  • Organizes, leads, and facilitates cross-functional process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign requiring specialized knowledge to the redesign effort in a matrix leadership environment
  • Develop improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and work-flow through Wells Fargo and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
  • Develops root cause analysis and business case for proposed process, technology, staff and structure changes, including cost estimates
  • Establishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunities
  • Provide advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed resultsCoaching
    • Provide coaching and mentoring to project teams and management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques
    • May provide informal 1-on-1 training and formal small group training facilitation, coaching, & mentoring
    • Provide coaching and mentoring for Process Engineer Analyst 1, Process Engineer 1, Process Engineer 2*** Other locations within the Wells Fargo footprint may be considered ***

      Required Qualifications
      • 10+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 7+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)

        Desired Qualifications
        • BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics
        • Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
        • Knowledge and understanding of Statistical Analysis software such as Minitab
        • Facilitation skills such as Helix
        • Change Management skills such as Prosci/ADKAR
        • Knowledge and understanding of Rapid Process Automation software such as Blue Prism
        • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
        • Ability to manage complex projects in a large enterprise environment
        • Strong analytical skills with high attention to detail and accuracy
        • Strong collaboration and partnering skills
        • Knowledge and understanding of financial crimes investigation
        • Leadership skills including the ability to influence effectively in a matrix environment

          Other Desired Qualifications
          • Familiarization with Agile tools like JIRA
          • Excellent analytical, problem solving, and root cause analysis skills
          • Ability to work effectively with senior management (SVP, EVP's)
          • Experience in current state process modeling, process re-engineering and future state workflow modeling

            Job Expectations
            • Wells Fargo Business Process Management Advanced learning level or Wells Fargo Business Process Management Advanced Knowledge Check and external LEAN/Six Sigma Black Belt within 1 year of job start date.
            • Ability to travel up to 10% of the time
            • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

              Disclaimer

              All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

              Relevant military experience is considered for veterans and transitioning service men and women.
              Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Ankeny , Process Engineer 3, Engineering , Ankeny, Iowa

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