Experience Specialist/Receptionist: Ankeny Urgent Care
Company: UnityPoint Health
Location: Ankeny
Posted on: September 9, 2023
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Job Description:
Overview:Experience Specialist/ReceptionistAnkeny Urgent
CareThursdays 4:30PM-8:00PMAs an Experience
Specialist/Receptionist, you are the first person to greet patients
as they walk into our clinics. Primary duties will include
checking-in patients, assisting with scheduling, answering phones,
processing co-payments and follow up appointments as needed.
Customer service, empathy and compassion are the biggest assets in
this position.Why UnityPoint Health?Commitment to our Team - We've
been named a Top 150 Place to Work in Healthcare 2022 by Becker's
Healthcare for our commitment to our team members.Culture - At
UnityPoint Health, you matter. Come for a fulfilling career and
experience a culture guided by uncompromising values and unwavering
belief in doing what's right for the people we serve.Benefits - Our
competitive Total Rewards program offers benefits options that
align with your needs and priorities, no matter what life stage
you're in.Diversity, Equity and Inclusion Commitment - We're
committed to ensuring you have a voice that is heard regardless of
role, race, gender, religion, or sexual orientation.Development -
We believe equipping you with support and development opportunities
is an essential part of delivering a remarkable employment
experience.Community Involvement - Be an essential part of our core
purpose-to improve the health of the people and communities we
serve.Visit us at UnityPoint.org/careers to hear more from our team
members about why UnityPoint Health is a great place to work.
https://dayinthelife.unitypoint.org/Responsibilities:Greets
patients and visitors and obtains accurate information and
signatures for office recordsObtain signatures on all forms
pertinent to the patient's current visit from the patient or family
member who has authority to sign on behalf of the
patient.Photo-copy & scan insurance cards and driver's
licenses.Adhere to all confidentiality policies and
procedures.Answers telephone calls promptly and accurately. Takes
telephone messages and directs calls in an appropriate and
professional manner.Retrieves, files photocopies or scans medical
correspondence, reports and miscellaneous items, as
requested.Collects payments, issues receipts and reconciles daily
accounts receivable activity to prepare for daily
deposits.Demonstrates initiatives to improve quality and customer
service by striving to exceed customer expectations.Integrates and
demonstrates FOCUS values and Expectations for Personal and Service
Excellence to guide professional behaviors, while adhering to the
policies and procedures of UPH-DM. Balance team and individual
responsibilities; be open and objective to other's views; give and
welcome feedback; contribute to positive team goals; and put the
success of the team above own interests.Open and / or closes the
clinic following specific guidelines of the individual clinic.Refer
patients who need financial assistance with their clinic/hospital
bills to a Financial Advocate.Perform functions other than
described due to extenuating circumstances.Other duties as
assigned.Qualifications:Education:High School Degree or Vocational
School GraduateExperience:Previous medical office experience
preferredStrong customer service skillsExcellent computer skills
and abilitiesAbility to understand and apply guidelines, policies
and proceduresStrong personable skills to interact with physicians,
health care team members, patients and support systemsEffective
communication skillsProficient in Microsoft OfficeCustomer and
patient focusedMedical terminology/background a plus!
Keywords: UnityPoint Health, Ankeny , Experience Specialist/Receptionist: Ankeny Urgent Care, Administration, Clerical , Ankeny, Iowa
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