Rooms Controller - Des Moines Marriott Downtown - (19089459)
Company: Marriott International, Inc.
Posted on: July 4, 2019
Here's To Your Journey with Marriott Hotels Resorts Suites Marriott
International portfolio of brands includes both JW Marriott and
Marriott Hotels. Marriott Hotels, Marriott Internationals flagship
brand with more than 500 global locations, is advancing the art of
hosting so that our guests can travel brilliantly. As a host with
Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and
reinvent the future of travel. JW Marriott is part of Marriott
International''s luxury portfolio and consists of more than 80
beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first.
Because if youre happy, our guests will be happy. Its as simple as
that. Our hotels offer a work experience unlike any other, where
youll be part of a community and enjoy a true camaraderie with a
diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can really pursue your passions in a luxury environment. Treating
guests exceptionally starts with the way we take care of our
associates. Thats The JW Treatment. The Des Moines Marriott
Downtown, located at 700 Grand Ave, Des Moines, Iowa, 50309 is
currently hiring a Rooms Controller. Responsibilities include:
Assign room according to guest request and preferences whenever
possible. Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for
arriving groups. Review/Track/Accommodate requests for
room/check-out changes when possible; communicate status to
appropriate staff. Confirm reservations and cancellations. Review
out-of-order rooms daily. Ensure rates match market codes and
document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest
check-ins/check-outs. Activate room keys. Secure valid payment.
Identify any over-commitments. Perform duplicate reservation
checks; block rooms. Run daily reports. Follow up with guests to
ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately,
completely, and legibly. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance standards. Stand, sit, or walk for an
extended period of time. Enter and locate information using
computers and/or POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Ankeny , Rooms Controller - Des Moines Marriott Downtown - (19089459), Accounting, Auditing , Ankeny, Iowa
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