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Inbound Customer Service/ Outbound Collections

Company: Acara Solutions
Location: Ankeny
Posted on: February 28, 2019

Job Description:

Inbound Customer Service / Outbound Collections Clerk located in Ankeny, IA 50021.

Answer inbound phone calls from internal and external customers
Process customers' payments
Make credit release decisions following procedures
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standard
Responsible for the investigation and analysis of credit information while working within established guidelines
Contact customers regarding delinquent payments and assists in the collection of past due accounts

Required Skills / Qualifications:

2 years customer service experience
High School Diploma

Preferred Skills / Qualifications:
Ability to make payment arrangements on delinquent accounts
Process customers' payments
Collections experience a plus



Go Beyond. www.superiorjobs.com.
EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

Keywords: Acara Solutions, Ankeny , Inbound Customer Service/ Outbound Collections, Accounting, Auditing , Ankeny, Iowa

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