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Collections - Team Lead

Company: Linde
Location: Ankeny
Posted on: January 16, 2022

Job Description:

Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company, please visit our website at www.lindeus.com .

Linde is seeking a Credit & Collections Team Lead to join our team located in Ankeny, IA.

The Credit & Collections Team Lead is responsible for the investigations and analysis of credit information, working within established guidelines. This position works under general supervision, reporting to a Collections Supervisor.

Credit & Collections Team Lead

  • Training new employees and providing support to all employees, as needed
  • Coaching, including both constructive and positive feedback in a tactful, firm manner
  • Ability to prioritize, make credit release decisions following procedures as stated in The PDI Way, handle escalation calls with difficult customers and bring to a resolution that acknowledges customer needs yet serves Praxair's best interests
  • Resolves moderately complex credit problems but may request assistance on highly sensitive accounts
  • Make some decisions regarding credit extension within predetermined guidelines
  • Contacts customers regarding delinquent payments and assists in the collection of past due accounts
  • Assists Supervisor in the coaching and development of Collectors
  • Work independently with minimal supervision
  • Partner with Collections Supervisor to increase team efficiency and productivity

    Qualifications:

    • HS diploma/GED required
    • Demonstrated success leading a team of employees
    • 3+ years Credit & Collections experience
    • Handling inbound calls in a fast-paced environment
    • Computer experience in Word and Excel
    • Customer service skills
    • Effective verbal communication skills
    • Working successfully in a team environment
      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Keywords: Linde, Ankeny , Collections - Team Lead, Accounting, Auditing , Ankeny, Iowa

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