Checker
Company: Hy-Vee Food Stores
Location: Des Moines
Posted on: April 28, 2024
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Job Description:
At Hy-Vee our people are our strength. We promise "a helpful
smile in every aisle" and those smiles can only come from a
workforce that is fully engaged and committed to supporting our
customers and each other.
Job Description:
Job Title: Checker
Department: Grocery
FLSA: Non-Exempt
General Function:
As a cashier you'll be part of a growing innovative brand that
prides itself on providing best in class customer service. We are
looking for helpful smiles who enjoy working in a fast paced,
customer focused environment.
The cashier provides fast and friendly service to customers,
assists them with questions and request. Operates a cash register
and the duties which correspond. Package product, work with
drive-up and/or carry-out. Replenishes product as needed.
Core Competencies:
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager;
Assistant Managers of GM, Perishables, and Store Operations;
Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
the store.
Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store.
Makes an effort to learn customers' names and to address them by
name whenever possible.
Assists customers by:
escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or
requests
performing other tasks in every way possible to enhance the
shopping experience.
Answers the telephone promptly when called upon and provides
friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and
a pleasant work environment.
Operates cash register accurately and scans product, (where
applicable).
Redeems promotional coupons, food stamps, WIC checks, issues rain
checks, receives cash, checks, completes credit-card charge
transactions, in-store charges and figures discounts, as well as,
counts back change and issues receipts.
Places merchandise in bags or boxes, gives packages to customers,
and assists courtesy personnel as needed.
Answers customer questions and concerns and follows-up with
appropriate personnel.
Understands and follows local, state, and company policies on sales
of tobacco, liquor, and lottery tickets.
Ensures compliance with local, state, and federal guidelines
regarding WIC and food stamps.
Required to know value, look-up numbers, department numbers, and
features of items for which money is received.
Stocks, faces, rotates merchandise, cleans shelves, understands
shelf tags, knows location of merchandise in the store and also in
the back room, and takes customers to an item when requested.
Perceives immediate surroundings for customer needs and problems
for store safety and security.
Communicates clearly and distinctly on the intercom or telephone
system.
Reviews weekly store ad to note price changes and sale items.
Keeps register area clean, ensures adequate supplies are ready and
available, reports improper cash levels in cash drawer, and helps
maintain the store appearance.
Compares totals on cash register with amount of currency in
register to verify balances at the beginning and end of work shift,
(where applicable).
May give cash refunds or issue credit memorandums to customers for
returned merchandise or know where to direct the customer.
Understands and practices proper sanitation procedures and ensures
the work area is always clean and neat.
Maintains strict adherence to department and company guidelines
related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Assists store management as required (i.e., store displays,
decorations for special promotion/events).
Knows code dates on perishable items and can explain to
customers.
Changes register tape and ribbons as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as
required.
Knowledge, Skills, Abilities and Worker Characteristics:
Must be able to carry out detailed but uninvolved written or verbal
instructions; deal with a few concrete variables.
Must have the ability to do arithmetic calculations involving
fractions, decimals, and percentages.
Have the ability to understand and follow verbal or demonstrated
instructions; write identifying information; request supplies
verbally or in writing.
Education and Experience:
No education or experience requirements.
Physical Requirements:
Must be physically able to exert up to 50 pounds of force
frequently; and exert up to 10 pounds of force constantly to move
objects. (Can be accommodated)
Visual requirements include vision from less than 20 inches to more
than 20 feet with or without correction, depth perception, color
vision, and field of vision.
Must be able to perform the following physical activities:
Climbing, balancing, stooping, kneeling, reaching, standing,
walking, pulling, lifting, grasping, feeling, talking, hearing, and
repetitive motions.
Working Conditions:
This position is frequently exposed to temperature extremes and
possible dampness. There are possible equipment movement hazards
from a pallet jack, electrical shock, and exposure to chemicals and
solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, trash compactor, fork
lift, calculator, telephone, intercom, cardboard compactor, copier,
fax (within wage and hour guidelines).
Are you ready to smile, apply today.
Keywords: Hy-Vee Food Stores, Ankeny , Checker, Hospitality & Tourism , Des Moines, Iowa
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